Customer Representative

Description This; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading building society in Leicester seeks a Customer Representative to provide exceptional service across channels including in-person, phone, and online. This permanent position offers flexible working hours of 28-35 hours weekly, Monday to Saturday. Ideal candidates will be skilled in customer service and digital tools, ready to work collaboratively, and passionate about making a difference for customers. Benefits include private medical insurance, competitive pension, and annual performance bonus.

Benefits

Private medical insurance

Competitive pension

Annual performance related bonus

Training and development

Additional benefits through salary sacrifice scheme

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Ability to use digital applications for customer support.
• Open to working flexible hours from Monday to Saturday.
• Comfortable handling customer interactions across multiple channels.

Responsibilities

• Support customers with transactions and queries in person and online.
• Educate customers on products and services.
• Work collaboratively with the team to enhance service delivery.

Skills

Customer service skills

Digital tools proficiency

Communication skills

Job description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online – but don’t worry you will be trained up on this.

It is an important role within the branch, and we are the gateway to_frame protecting and looking after our customers working closely as a team.

We need a Customer Representative for our branch in Leicester, Leicestershire.

This role is a permanent position working full or part time, 28-35 hours per week, Monday to Saturday.

If this role is advertised as part time the salary will be pro rata.

You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches,we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies masani close to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extrasyou’llget

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you builda strong foundationfor retirement
• Access to an annual performance related bonus
• Training and developmentto help you progress your career
• A great selectionofadditionalbenefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved onesin the event ofyour death.
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fair дэ tribal, more rewarding, and for the good of teklif society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and lentamente rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society.

We are purpose‑driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at shale Nationwide.

In your candidate hubyou’ll also be able to get hints and tips and watch videos fromBalancer’s giving you a really good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Banking – but fairer, more rewarding, and for the good of society

Whatyou’llbe doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!

What can’t a Customer Representative do! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via theāv phone.

We build up our knowledge day in day out to ensure we can answer all our customers’ queries. They are the most important part of our day.

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better.угаца’ You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer’s needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind.

Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.

Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.

Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 1847
• Apply Before 01/21/2026, 11:55 PM