Service Engineer

Machine Mart Ltd; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Staff Discounts

Healthcare Cash plans

Company pension scheme

Life Cover

Access to the Retail Trust

Role specific training

Paid Breaks

Free Tea & Coffee

Job summary

Machine Mart Ltd is seeking a Service Engineer in Nottingham to manage the workshop operations and ensure high customer service standards. Candidates will be responsible for the repair of machines, stock management, and providing technical support.

Successful applicants will benefit from perks such as staff discounts, healthcare cash plans, a pension scheme, and role-specific training, along with a commitment to promoting from within.

Qualifications

• Ability to manage product throughput to meet deadlines and quality standards.
• Experience in providing technical support with accuracy and courtesy.
• Strong understanding of health and safety regulations.

Responsibilities

• Manage throughput of product in the workshop.
• Ensure high-level customer service.
• Complete all job cards and administration paperwork on time.
• Provide technical support to staff and customers.

Skills

Customer service

Technical support

Health & Safety compliance

Workshop management

Job description

Service Engineer working 42.5 hours per week.

Responsible to: Aftersales Manager

Responsible for: Repair of both customers and stock machines returned from ourStore Network.

Principal Responsibilities

• Manage throughput of product in the workshop, to agreed deadlines and quality standards.
• Ensure that a consistently high level of service is offered to our customers.
• Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping.
• Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork.
• Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay.
• Provide technical support to staff & customers with accuracy, efficiency & courtesy.
• Promote good Customer Service practices on the phone, at counter and on customer’s premises. Always represent the company in a clean and smart uniform and a courteous manner.
• Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff.
• Any other reasonable duties as required.

Shared Responsibilities

• Identification, reporting and rectification of any product quality issues with Aftersales Manager.
• Personal training and development in conjunction with Aftersales Manager.
• Development of new systems and work practices with Aftersales Manager.
• Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager.
• Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager.

Limits to Authority

• Comply with operational practice as determined by Aftersales Manager.
• Comply with H & S regulations as determined by H & S Manager.

What you’ll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24‑hour helpline for a variety of support services
• Discounts on 100s of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee