Customer Renewal Specialist

IRIS; Slough; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

IRIS Software Group in the UK is seeking a Customer Renewals Associate to manage a portfolio of SMB to mid-market customers through the renewal journey. You’ll protect recurring revenue and ensure clients receive continued value from IRIS.

Reporting to the Renewals Team Lead, you’ll build relationships via phone and email, coordinate quotations, and work with Customer Success and Sales to deliver an outstanding renewal experience.

Qualifications

• Experience in a customer-facing role via phone, email or in person.
• Background in sales, customer retention, renewals or account management.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational abilities.
• Experience using Salesforce or another CRM is advantageous.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Manage renewals from start to finish, ahead of renewal dates.
• Build relationships with customers through regular phone and email.
• Perform proactive health checks with Customer Success teams to support retention.
• Communicate renewal quotations and pricing changes professionally.
• Maintain accurate customer records in Salesforce and internal systems.
• Collaborate with Sales, Customer Success and other teams to improve the journey.

Skills

Customer renewals

Relationship-building

Communication

Multitasking

Tools

Salesforce

Job description

IRIS Software Group in the UK is seeking a Customer Renewals Associate to manage a portfolio of SMB to mid-market customers through the renewal journey. You’ll protect recurring revenue and ensure clients receive continued value from IRIS.

Reporting to the Renewals Team Lead, you’ll build relationships via phone and email, coordinate quotations, and work with Customer Success and Sales to deliver an outstanding renewal experience.