Performance Coach for Customer Success & Renewals

IRIS; Manchester; On-site; GBP 65,000 - 95,000; Full time

Job summary

IRIS Software Group in the UK is hiring a Performance Lead for Customer Success & Renewals. This hands-on coaching role helps teams move from reactive ticket handling to proactive, value-led conversations, focusing on adoption, retention and renewal outcomes.

You’ll collaborate with Customer Success Managers, Renewals Specialists, and leaders, delivering practical coaching plans, playbooks, and feedback loops to build consistent behaviours on the office floor.

Qualifications

• Experience in Customer Success, Renewals, SaaS or similar.
• Ability to coach teams and turn insights into practical actions.
• Strong communication and relationship-building skills.

Responsibilities

• Coach and enable Customer Success and Renewals teams to improve performance.
• Help managers land messages and reinforce consistent expectations.
• Use data and CRM insights to drive actions and improve outcomes.

Job description

IRIS Software Group in the UK is hiring a Performance Lead for Customer Success & Renewals. This hands-on coaching role helps teams move from reactive ticket handling to proactive, value-led conversations, focusing on adoption, retention and renewal outcomes.

You’ll collaborate with Customer Success Managers, Renewals Specialists, and leaders, delivering practical coaching plans, playbooks, and feedback loops to build consistent behaviours on the office floor.