Customer Relationship Specialist

Swipe Say Easy; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Customer Relationship Specialist to enhance client connections and ensure satisfaction. In this role, you will develop and maintain strong relationships, serve as the main point of contact for inquiries, and identify opportunities for upselling. You will collaborate with internal teams to meet customer needs and participate in workshops for career development. This is a fantastic opportunity for someone eager to make an impact and grow within a supportive environment. If you have a passion for customer service and a knack for building relationships, we want to hear from you!

Qualifications

• Excellent communication and interpersonal skills are essential.
• Proven ability to build and maintain professional relationships.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Serve as the main point of contact for customer inquiries.
• Monitor customer satisfaction and implement improvement strategies.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Negotiation Abilities

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Related field

Tools

CRM Software

MS Office Suite

Job description

Enhance Connections: Customer Relationship Specialist Wanted!

Are you skilled at building strong relationships and ensuring customer satisfaction?

We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success.

Responsibilities

• Develop and maintain strong relationships with key clients and customers
• Serve as the main point of contact for customer inquiries
• Identify opportunities to upsell and cross-sell products or services
• Coordinate with internal teams to fulfill customer needs
• Participate in team workshops and career development initiatives
• Monitor customer satisfaction and implement improvement strategies

Qualifications

• Excellent communication and interpersonal skills
• Proven ability to build and maintain professional relationships
• Strong problem-solving and negotiation abilities
• Proficiency in CRM software and MS Office Suite
• Bachelor's degree in Business, Marketing, or related field
• Previous experience in customer relations or account management

Ready to make an impact as a Customer Relationship Specialist? Apply today!

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Market Research