Client Relations Manager (f/m/d)

mytheresa.com GmbH; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An innovative and dynamic company is seeking a Client Relations Manager to join their London team. This role involves building and nurturing relationships with top clients, enhancing their shopping experience through personalized service and tailored recommendations. You'll have the opportunity to work in a creative environment, developing unique selling strategies and engaging with clients during exclusive events. With a strong focus on customer loyalty, this position is perfect for someone passionate about fashion and technology, eager to make a significant impact in the luxury e-commerce space. Enjoy a flexible work environment with generous holiday allowances and personal development opportunities.

Benefits

Up to 32 days of holiday

Mobile office option

Language & e-learning courses

Staff discount of up to 30%

Family-friendly policies

Discounted gym memberships

Access to LinkedIn Learning

Mental health support

Social Day

Employee Share Purchase Plan

Qualifications

• Several years of experience in luxury fashion or e-commerce.
• Fluent in English, with additional languages preferred.

Responsibilities

• Act as the main contact for top clients, enhancing relationships.
• Create and implement selling ideas to meet sales targets.

Skills

Customer Relationship Management

Sales Skills

Fashion Knowledge

Communication Skills

E-commerce Experience

Fluency in English

Fluency in German

Fluency in Swedish

Fluency in Spanish

Job description

To support our Client Relations team we are searching for a Client Relations Manager (f/m/d) to be based in our London office.

WHAT YOU WILL DO

• Act as the point of contact for Mytheresa’s top clients and develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Service new and existing clients – ideally providing a book with former clients
• Create and implement new selling ideas to ensure sales targets are met
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
• Responsible for the Pre-Reservation four times a year and for updating the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out piece and demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as design

WHO YOU ARE

• Have several years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
• Have a love for fashion and technology
• Be passionate about your customer – have a true service and roll-up-the sleeves mentality
• Enthusiastic, innovative and creative
• Sales-driven
• Fluent in written and spoken English and preferred German, Swedish, Spanish or any other language

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 40% of your total contracted hours (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Family-friendly policies
• Discounted membership for selected sports platforms & gyms
• Access to LinkedIn Learning
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan