Regional Customer Relations Co-ordinator

MEP Hire; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in tool hire is seeking a Regional Customer Relations Co-ordinator to manage customer experiences across key accounts. This role involves ensuring operational excellence, responding to customer inquiries, and liaising with branch networks. The ideal candidate will have strong customer service skills and knowledge of the London area. Join a team committed to exceptional service and continuous development.

Benefits

Salary sacrifice pension

Free Tool Hire

Life Assurance cover 3x salary

Share save scheme

Learning & Development

Cycle to work scheme

Long service recognition

My Vp discounts

Discounts on HP products

Health Shield

Qualifications

• Proven experience of providing first class customer service.
• Good working knowledge of London area.
• Ability to adapt to change in a positive manner.

Responsibilities

• Main point of contact for our largest customers ensuring operational excellence.
• Respond to and seek resolutions to customer enquiries in a timely manner.
• Management of complex and at risk orders through to completion.

Skills

Customer Service

Communication

Organizational Skills

Tools

MS Office

Job description

Regional Customer Relations Co-ordinator

Reporting into the Regional Operations Manager the role of the Regional Customer Relations Co-ordinator is to ensure service excellence by managing the customer experience across the region for a select number of Key, Major and National accounts.

Key Responsibilities

• Main point of contact for our largest customers ensuring operational excellence
• Respond to and seek resolutions to customer enquiries in an effective, professional and timely manner
• Liaise effectively with the Branch network in order to provide a seamless service to the customer ensuring successfully fulfilling all orders
• Secure internal hire, sales and service
• Managing day to day expectations of customer accounts
• Understanding the customer and their markets to offer the best solution to their needs
• Management of complex and at risk orders through to completion
• Ensure available revenue is maximised whilst achieving acceptable hire rates through pro-active and reactive selling
• Accurate use of all systems, promoting data driven analysis

What We’re Looking For

• Good working knowledge of London area
• Proven experience of providing first class customer service over the telephone, via email or webchat
• Knowledge of tool hire and rental equipment - Desirable
• Previous experience in working in the Hire Industry – Desirable
• Capability for developing strong customer relationships
• Good working knowledge of MS Office applications (Word Excel, PP)
• Self-motivated and Conscientious
• Good organisational and communication skills
• Positive attitude and driven behaviour
• Ability to prioritise workloads, work under pressure and to strict deadlines
• Ability to adapt to change in a positive manner

What We Can Offer You

• Salary sacrifice pension
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining

A Little Bit About Us

Brandon Hire Station is the leading provider of tool and equipment hire in the UK.

Our commitment to exceptional customer support services is unmatched in the industry.We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers.Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.

At Brandon Hire Station, we're actively looking for passionate individuals to join our team.We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.

If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

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Regional Customer Relations Co-ordinator