Customer Relationship Manager - South of England

HealthJobs4U Ltd; Fareham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Relationship Manager to enhance the reputation of care homes. This role involves supporting teams to increase occupancy, improving community engagement, and driving marketing initiatives. You'll leverage your sales expertise to connect with residents and their families, ensuring they receive quality care. With a focus on empathy and communication, you'll play a crucial role in making a difference in people's lives. Join a supportive organization that values your contributions and offers opportunities for career growth in a fulfilling environment.

Benefits

Mobile Phone

Laptop

Free Training and Development

Qualifications

• Proven track record in sales and marketing.
• Experience in managing enquiries and multi-site marketing activities.

Responsibilities

• Support care homes to grow occupancy and improve reputation.
• Conduct customer satisfaction research and provide feedback.

Skills

Sales and Marketing

Customer Relationship Management

Networking

Communication Skills

Empathy

Education

Experience in Care and Health Industry

Tools

CRM Software

Microsoft Office Suite

Job description

ABOUT THE ROLE
As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. It'll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You'll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.

Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We'll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you'll oversee these homes in putting together a programme of events and activities targeted at these groups.

You'll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquires and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.

ABOUT YOU
You'll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It's also important that you have experience in the delivery of multi-site marketing activities, as well as delivering against targets ideally but not essentially with experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team.

We're looking for someone who can be empathetic towards customers who are experiencing an emotional and challenging journey. That means you'll have excellent communication and interpersonal skills too. This role requires you to work from home with regular travel, so it's essential that you have a willingness to travel and full driving licence.

REWARDS PACAKGE
As well as a competitive salary, we can offer you impressive benefits, including a mobile phone, laptop, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation that's renowned for its warm and supportive environment.

If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.

The closing date for this role will be 11/05