Customer Relationship Manager

BioTalent; Staines-upon-Thames; On-site; GBP 35,000 - 55,000; Full time

Job summary

A forward-thinking company is looking for a dynamic Customer Relationship Manager to join its team in Staines-upon-Thames. This exciting role involves managing key customer relationships, ensuring client satisfaction, and collaborating with various departments to meet customer needs. As part of a rapidly growing organization specializing in temperature-controlled logistics for life-science clients, you will play a crucial role in enhancing customer experiences and driving business success. If you are self-motivated, possess excellent communication skills, and have a passion for logistics, this opportunity is perfect for you.

Qualifications

• Experience in customer service logistics, preferably within pharma air and road logistics.
• Excellent communication skills and self-motivation.

Responsibilities

• Manage and develop strong relationships with key clients.
• Conduct business reviews to ensure customer satisfaction.
• Collaborate with the sales team to identify new sales opportunities.

Skills

Customer Service Logistics

Communication Skills

Analytical Skills

Numerical/Financial Skills

Job description

BioTalent is seeking a Customer Relationship Manager in Staines-Upon-Thames, England, United Kingdom. This role offers an exciting opportunity within a rapidly growing company specializing in temperature-controlled logistical solutions, serving life-science clients.

Role Overview

The successful candidate will be part of a dynamic Customer Services team, responsible for managing key customer relationships, ensuring client satisfaction, and collaborating with sales and internal departments to meet client needs.

Key Responsibilities

1. Manage and develop strong relationships with key clients.
2. Conduct business reviews to ensure customer satisfaction with services and products.
3. Collaborate with the sales team to share leads and identify new sales opportunities.
4. Handle client inquiries related to tariffs, quotations, pricing, and shipping.
5. Coordinate with internal departments to fulfill client requirements.
6. Manage sales orders and invoicing processes.
7. Supervise and train junior team members.

Qualifications and Skills

1. Experience in customer service logistics, preferably within pharma air and road logistics.
2. Excellent communication skills and self-motivation.
3. Strong analytical and numerical/financial skills.

Additional Information

This is a full-time, associate-level position within the Sales, Supply Chain, and Customer Service functions, in industries including transportation, logistics, supply chain, packaging, and pharmaceutical manufacturing.