Customer Relationship Management Specialist

Salt; Greater London; Hybrid; GBP 114.000 - 159.000; Vollzeit

Zusammenfassung

Salt are partnered with a leading retail and ecommerce brand and are looking for a CRM Migration Manager (Klaviyo) to join on a freelance contract basis. Location is London with hybrid working arrangements during an initial 2-month engagement.

You will spearhead a hands-on CRM migration into Klaviyo, moving customer data, automations, segmentation and reporting. Close collaboration with CRM, Ecommerce, Data and Technology teams will optimise journeys and lifecycle marketing programmes.

Qualifikationen

• Experience delivering CRM/ESP migrations into Klaviyo.
• Strong knowledge of Klaviyo flows, campaigns, segmentation and reporting.
• Experience managing large customer databases and data migrations.
• Understanding lifecycle marketing, retention and personalisation.

Aufgaben

• Lead end-to-end CRM migration into Klaviyo.
• Collaborate with CRM, Ecommerce, Data and Technology teams for a seamless transition.
• Optimise customer journeys and lifecycle marketing programmes during migration.
• Manage stakeholder expectations and project timeline.

Kenntnisse

Klaviyo

CRM migration

Lifecycle marketing

Segmentation

Reporting

Data migrations

Ecommerce/retail knowledge

Stakeholder management

Project management

Tools

Klaviyo

Jobbeschreibung

Salt are partnered with a leading retail and ecommerce brand and are looking for a CRM Migration Manager (Klaviyo) to join on a freelance contract basis.

Duration: Initial 2 Months (chance for extension)

Location: London (Hybrid)

About the Role:

This is a hands-on CRM migration project focused on moving customer data, automations, segmentation and reporting into Klaviyo.

You will lead the end-to-end migration, working closely with CRM, Ecommerce, Data and Technology teams to ensure a seamless transition while optimising customer journeys and lifecycle marketing programmes.

Requirements:

• Proven experience delivering CRM/ESP migrations into Klaviyo
• Strong knowledge of Klaviyo flows, campaigns, segmentation and reporting
• Experience managing large customer databases and data migrations
• Strong understanding of lifecycle marketing, retention and personalisation
• Background in ecommerce, retail, fashion, luxury or consumer brands
• Excellent stakeholder and project management skills