Customer Relationship Coordinator - Bristol

Davies Turner PLC.; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Life Cover

Profit related pay

Defined contribution pension scheme

Car Parking

Employee Assistance Programme

Training opportunities

Job summary

Davies Turner PLC. in Bristol is seeking a Customer Relationship Coordinator to provide shipping, transport and forwarding expertise and to build strong relationships with customers.

The role involves taking bookings, providing quotations and delivering high levels of customer service across Davies Turner services. You will handle enquiries, liaise with customers and Sales Executives to generate new business, and ensure accurate information and timely updates throughout the order process.

Qualifications

• Previous office admin experience beneficial but not essential
• Ability to prioritise
• Ability to adapt to change
• Excellent problem‑solving skills
• Willingness to learn new skills
• Excellent command of the English language

Responsibilities

• Provide service information, quotations and bookings while delivering high standards of customer service to internal and external customers
• Receive incoming enquiries, collect necessary information and process bookings accurately and promptly to prevent delays
• Engage with customers to provide appropriate quotations, follow up correspondence and secure new business
• Handle road forwarding shipments while protecting the company from unpaid accounts by monitoring credit ratings and outstanding balances
• Liaise with customs staff when required, providing accurate information and demonstrating knowledge of Customs Regulations, Dangerous Goods and Insurance rules
• Collate information to ensure order progress enquiries are dealt with efficiently and customers are kept informed
• Work with Sales Executives to develop and secure new business
• Alert management to pending claims and process claims promptly according to company procedures
• Maintain accurate documentation, records and systems while ensuring all activities operate within Davies Turner policies

Job description

Customer Relationship Coordinator - Bristol

Bristol

Location: Bristol, BS11 8DT
Salary: £25,000
Job Type: Full-Time, Permanent
Hours: Monday to Friday, 09.00-17.30 (37.5 hours)
Closing Date: Friday 13th November 2026

Customer Relationship Coordinator - The Role:

To provide shipping, transport and forwarding expertise, build and develop relationships with customers in order to generate and increase business. Understanding customers needs and requirements and promote internal solutions across the Davies Turner services range. To provide service information, quotations, take bookings and champion the needs of the customer.

Key Responsibilities:

• Provide service information, quotations and bookings while delivering high standards of customer service to internal and external customers
• Receive incoming enquiries, collect necessary information and process bookings accurately and promptly to prevent delays
• Engage with customers to provide appropriate quotations, follow up correspondence and secure new business
• Handle road forwarding shipments while protecting the company from unpaid accounts by monitoring credit ratings and outstanding balances
• Liaise with customs staff when required, providing accurate information and demonstrating knowledge of Customs Regulations, Dangerous Goods and Insurance rules
• Collate information to ensure order progress enquiries are dealt with efficiently and customers are kept informed
• Work with Sales Executives to develop and secure new business
• Alert management to pending claims and process claims promptly according to company procedures
• Maintain accurate documentation, records and systems while ensuring all activities operate within Davies Turner policies

Customer Relationship Coordinator - You:

• Previous office admin experience beneficial but not essential
• Ability to prioritise
• Ability to adapt to change
• Excellent problem‑solving skills
• Willingness to learn new skills
• Excellent command of the English language

In addition, you must have the right to work in the UK. We are unable to sponsor work Permits.

Customer Relationship Coordinator - Benefits*:

• Up to 27 days holidays plus Bank Holidays (Pro rata)
• Life Cover
• Profit related pay
• Defined contribution pension scheme
• Car Parking
• Employee Assistance Programme
• Training opportunities

* Some benefits are subject to a qualifying period