Customer Sales Coordinator

Tilo Consulting; Gloucester; On-site; GBP 30,000 - 37,000; Full time

Job summary

Tilo Consulting in Bristol is seeking a Commercial Sales Coordinator (Manufacturing) to provide crucial support across contract management, order processing, customer management and CRM activities. You will collaborate with Sales, Operations, Finance, Legal and Customer Service to ensure commercial agreements are managed effectively and customers receive excellent service throughout the order life-cycle.

The role requires experience in a sales support or order management environment, strong

Qualifications

• Experience in a commercial, sales support, order management, or customer service environment.
• Experience using order entry systems, ERP/MRP platforms, or similar business systems.
• Strong administrative and organisational skills with attention to detail.

Responsibilities

• Support contract management, order processing and customer management end-to-end.
• Collaborate with Sales, Operations, Finance, Legal and Customer Service teams.
• Maintain accurate records and ensure timely and accurate documentation.

Skills

Commercial sales support experience

Order entry/ERP/MRP experience

MS Office proficiency

Stakeholder management

Cross-functional collaboration

Tools

ERP/MRP platforms

CRM software

MS Office suite

Job description

Commercial Sales Coordinator (Manufacturing)

Location: Bristol Permanent Opportunity

Salary - 30,000 - 37,000 + Excellent benefits

We're working with a leading organisation in the Bristol area tahts are looking for a Customer Sales Co-ordinator to join the team at an exciting time.

As a Commercial Sales Coordinator, you will provide critical support across contract management, order processing, customer management, and CRM activities. Working closely with Sales, Operations, Finance, Legal, and Customer Service teams, you will ensure commercial agreements are managed effectively and customers receive an exceptional level of service throughout the order life-cycle.

Key Responsibilities

Contract Management

• Review and analyse customer contracts to identify commercial, financial, operational, logistics, export, and field service requirements.
• Collaborate with internal stakeholders to evaluate contractual obligations and identify potential risks, ambiguities, conflicts, or deviations from agreed scopes of work.
• Support negotiations with internal departments and sales teams to reach commercially viable agreements.
• Monitor contract compliance and ensure appropriate processes are in place to identify and non-compliance.
• Maintain visibility of financial and legal commitments while ensuring robust due diligence procedures are followed.
• Liaise with Legal and Contract Management teams to obtain guidance and support on commercial contractual matters where required.

Order Management

• Support customer order processing across all regions, working closely with regional coordinators to ensure a seamless customer experience.
• Ensure order accuracy with regard to products, pricing, quantities, and delivery schedules.
• Respond promptly to customer, supplier, and internal enquiries, ensuring issues are resolved efficiently.
• Maintain accurate order records and ensure all documentation is completed, filed, and retained in accordance with company procedures.

Customer Management

• Provide proactive support to customers throughout the order process, ensuring timely communication, order acknowledgements, and delivery updates.
• Manage customer queries, concerns, and complaints through to successful resolution, coordinating with relevant departments as needed.
• Build strong relationships with customers, contractors, agents, and internal teams to promote a customer-centric approach and deliver high levels of service.

Skills & Experience

Essential

• Experience working within a commercial, sales support, order management, or customer service environment.
• Previous experience using order entry systems, ERP/MRP platforms, or similar business systems.
• Strong administrative and organisational skills with excellent attention to detail.
• Proficiency in Microsoft Office and web-based business applications.
• Ability to manage multiple priorities and work effectively across various departments.
• Excellent communication and stakeholder management skills.

Desirable

• Experience within a high-tech, low-volume, high-mix manufacturing or engineering environment.
• Knowledge of contract administration, contract law, or commercial governance processes.
• Experience supporting customer-facing activities and managing customer relationships.
• Familiarity with contract drafting, change order management, planning, and scheduling processes.

Personal Attributes

• Strong analytical and problem-solving abilities.
• Highly organised with a structured approach to managing workload.
• Customer-focused with a commitment to delivering exceptional service.
• Able to identify risks and recommend practical solutions.
• Collaborative team player who builds positive working relationships across the business.

What You'll Bring

You will be a proactive and detail-oriented professional with a strong commercial awareness and a passion for delivering excellent customer service. You'll thrive in a fast-paced environment, enjoy working cross-functionally, and be motivated by finding solutions that benefit both customers and the business.

This is an excellent opportunity to join a supportive organisation where you can develop your commercial expertise while contributing to the success of a growing team.