Customer Relations Officer

Wax Recruitment Ltd; Shefford; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Central Bedfordshire Council in Shefford is seeking a dedicated Complaints Handler working on a hybrid basis. You will review and triage customer complaints received by phone or email, and drive timely resolutions. The role emphasizes proactive follow-up and robust customer service across channels.

The position is 37 hours per week at £19.14 per hour, with hybrid working and equipment collection from Priory House. Prior experience in complaints handling is essential.

Qualifications

• Strong background in customer service and complaints handling.
• Experience triaging complaints via telephone or email.
• Must be confident to chase outstanding actions.

Responsibilities

• Triage incoming complaints via phone and email.
• Chase outstanding actions to resolution.
• Handle customer service duties related to complaints.

Skills

Customer service

Complaints handling

Triage of complaints

Chasing actions

Job description

Location: Priory House, Monks Walk, Chicksands, Shefford, Central Bedfordshire, SG17 5TQ, Central Bedfordshire Council

Salary: £19.14 per hour

37 hours per week, Hybrid working. All equipment must be collected and returned from Priory House, Shefford. Any equipment not returned or damaged Central Bedfordshire Council will look to recover costs.

Strong back ground in customer service & complaints handling

Experience of triage of complaints made via telephone calls or emails

Must be confident to chase outstanding actions

Hybrid working IT equipment must be collected and returned to Priory House Shefford