Customer Experience & Complaints Specialist (Hybrid)

Carrington Blake Recruitment; Shefford; Hybrid; GBP 22,000 - 31,000; Full time

Job summary

Carrington Blake Recruitment is seeking a customer service and complaints handler in Shefford. The role involves triaging complaints received by telephone and email, coordinating actions, and ensuring timely progression and resolution.

The position operates on a hybrid model, with 37 hours per week. Key duties include recording and monitoring complaints, chasing outstanding actions, and maintaining professional communication with customers and internal teams.

Qualifications

• Experience in customer service and complaints handling.
• Ability to triage complaints via phone and email.
• Strong written and verbal communication skills.
• Good IT and administrative skills.

Responsibilities

• Receive and triage customer complaints via phone and email.
• Record and monitor complaints through to resolution.
• Chase outstanding actions and provide updates to customers.
• Coordinate with internal teams to resolve issues.
• Ensure complaints are handled within required timescales.

Skills

Customer service

Complaints handling

Telephone triage

Written communication

Verbal communication

Organisational skills

IT skills

Job description

Carrington Blake Recruitment is seeking a customer service and complaints handler in Shefford. The role involves triaging complaints received by telephone and email, coordinating actions, and ensuring timely progression and resolution.

The position operates on a hybrid model, with 37 hours per week. Key duties include recording and monitoring complaints, chasing outstanding actions, and maintaining professional communication with customers and internal teams.