Hybrid Customer Experience & Complaints Specialist

Wax Recruitment Ltd; Shefford; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Central Bedfordshire Council in Shefford is seeking a dedicated Complaints Handler working on a hybrid basis. You will review and triage customer complaints received by phone or email, and drive timely resolutions. The role emphasizes proactive follow-up and robust customer service across channels.

The position is 37 hours per week at £19.14 per hour, with hybrid working and equipment collection from Priory House. Prior experience in complaints handling is essential.

Qualifications

• Strong background in customer service and complaints handling.
• Experience triaging complaints via telephone or email.
• Must be confident to chase outstanding actions.

Responsibilities

• Triage incoming complaints via phone and email.
• Chase outstanding actions to resolution.
• Handle customer service duties related to complaints.

Skills

Customer service

Complaints handling

Triage of complaints

Chasing actions

Job description

Central Bedfordshire Council in Shefford is seeking a dedicated Complaints Handler working on a hybrid basis. You will review and triage customer complaints received by phone or email, and drive timely resolutions. The role emphasizes proactive follow-up and robust customer service across channels.

The position is 37 hours per week at £19.14 per hour, with hybrid working and equipment collection from Priory House. Prior experience in complaints handling is essential.