Customer Liaison Coordinator

Hamberley Care Management Limited; Milngavie; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

4 weeks holiday + Bank Holidays

Workplace pension

Employee Assistance Programme

Free on-site parking

Refer a Friend bonus – up to £750

Job summary

Hamberley Care Management Limited is seeking a Customer Liaison Coordinator for its Milngavie-based care home. You will lead the customer journey from enquiry through admission, acting as the go-to contact for questions and show-rounds as residents consider joining our luxury homes.

Working with Sales, Marketing and Well-being teams, you will raise the home’s profile in the community and at events, using social media to promote our services and build strong community relations.

Qualifications

• Previous experience as a customer service advisor.
• Understanding of the Health and Social Care sector.
• Ability to manage the customer journey from enquiry to provision of service.

Responsibilities

• Be the first point of contact for potential residents and their questions during the journey and show-rounds.
• Collaborate with Sales, Marketing and Well-being teams to raise the home’s profile in the community.
• Build and nurture relationships with local community groups and partners.
• Promote the home at networking events and via social media platforms.

Skills

Customer service

Health and Social Care understanding

Empathy and compassion

Verbal and written communication

Network and community relations

Tools

MS Office

Social media

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy.

As our Customer Liaison Coordinator (we call them Home Ambassadors at Hamberley), you will work closely with the Home Manager and home team to support with the growth of the service, not only will you be supporting with the enquiry and admission processes, you will also be creating and developing relationships with the wider community.

We offer our colleagues

• A competitive salary and benefits package
• 4 weeks holiday plus Bank Holidays
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people

What you'll do as a Customer Liaison Coordinator

As part of this role, you may be the first person a potential new resident will meet when they are considering moving in to one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds.

By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the homes profile within the community, promoting the home at networking events and through social media platforms.

Could you be part of our team?

If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively.

The successful applicant will have:

• Previous experience as a customer service advisor
• An understanding of the Health and Social Care sector
• Experience supporting the customer journey from initial enquiry through to provision of service/product
• You'll love people - and as a result, have strong verbal and written communication skills with the ability to demonstrate empathy and compassion
• Manage multiple priorities to ensure customers receive an engaging experience.
• Networking Skills with experience of community relations with third party groups and organisations.
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Be self-motivated, proactive, confident, flexible and adaptable
• Ability to research, handle data and prepare reports
• Proficiency in the use of Social Media and MS Office

About Milngavie Manor

Milngavie Manor is a luxurious care home in Milngavie, Glasgow, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley