Customer Relations Manager

Hamberley Care Homes; Bath; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Bonus/commission

25 days holiday plus Bank Holidays

Workplace pension

Employee Assistance Programme

Free on-site parking

Referral bonus up to £750

Job summary

Hamberley Care Homes is seeking a Customer Relations Manager for Meryton Place, in Somerset’s Keynsham area, to lead local networking and develop relationships with referral sources. You’ll work with the management team to ensure occupancy and weekly fee rates align with budget, delivering exceptional service in a luxury care home setting.

You’ll join a passionate team focused on residents’ well-being, with opportunities for professional growth, bonuses/commissions, and a supportive,

Qualifications

• Previous sales experience in care home, retirement living or healthcare sectors.
• Strong customer service skills and face-to-face relationship building.

Responsibilities

• Organise and liaise with internal and external stakeholders to present a positive image to residents and families.
• Manage sales enquiries to maximise occupancy and fees.
• Host visits, follow up calls, and identify referral groups.
• Support the marketing strategy to back the Group Sales Team.
• Develop and maintain a high local profile to promote the care home.

Skills

Sales experience

Customer service

Stakeholder relations

Community networking

Team collaboration

Job description

A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.

What you'll be doing:

• Organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.
• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals. At Meryton Place, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations. Joining us at Meryton Place, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well‑being of our residents.

We offer our colleagues:

• Competitive salary and benefits package including bonus / commission
• 25 days holiday plus Bank Holidays
• A supportive and collaborative working environment
• Workplace pension for your future security
• A true team culture -, profit performance of sales to meet or exceed targets.
• Employee Assistance Programme, occupational health and wellbeing support services
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.

If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively.

The successful applicant will have:

• Previous sales experience working within the Care Home, Retirement Living or Healthcare sector.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

Join us at Meryton Place, Somerset's most stunning care home Meryton Place is a luxurious care home in Keynsham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on‑site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Ham & Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.

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