Customer Relations Manager

Hamberley-Care-Homes; Hindhead; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

4 weeks holiday

Workplace pension

Training and career development

Refer a Friend bonus £750

Free on-site parking

Employee Assistance Programme

Job summary

Hamberley Care Homes is seeking a Customer Relations Manager for Hindhead Place, a luxury care home offering residential, dementia, and nursing care. You will lead local networking to build referrals, work with the management team to meet occupancy and weekly fee targets, and champion the resident experience.

You will liaise with internal and external stakeholders, host visits, and promote the home within the local community, ensuring high standards of service and brand representation.

Qualifications

• Demonstrable experience in a sales role within healthcare.
• Sales and customer service experience in face-to-face or B2C settings.
• Engaging stakeholder relationship skills and collaboration with multidisciplinary teams.

Responsibilities

• Manage sales inquiries to maximise occupancy and revenue for Hindhead Place.
• Host prospective resident visits and follow up with referrals.
• Support the development of local marketing activity and referral partnerships.
• Develop and maintain a high local profile to promote the care home.
• Aim to maximise profit from sales to meet targets.
• Handle relevant admin including budget controls and sales reports.
• Be an ambassador of the Hamberley brand with courteous, respectful interactions.

Skills

Sales experience

Customer service

Stakeholder relationships

Multidisciplinary teams

Decisive and proactive

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Customer Relations Manager to help us achieve our goals.

AT Hindhead Place, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Manager will ensure that occupancy and average weekly fee rates are met in line with budget expectations.

Joining us at Hindhead Place, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues:

• Competitive salary and benefits package including bonus / commission
• 4 weeks holiday plus Bank Holidays
• A supportive and collaborative working environment
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus — earn up to £750 per successful referral because great people know great people.

What you'll be doing:

We’re looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you’ll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively.

Could you be part of our team?

The successful applicant will have:

• Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

Join us at Hindhead Place, Surrey's most stunning care home

Hindhead Place is a luxurious care home in Surrey, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley.