Customer Relations Associate

Placements24; Southampton; On-site; GBP 8,100 - 11,000; Full time

Job summary

Placements24 is seeking a Customer Relations Associate to join a vibrant Randburg team. You will be the primary contact for clients, addressing inquiries, resolving issues, and providing service that exceeds expectations.

This role focuses on building strong relationships and fostering loyalty within the Gauteng region. You will manage daily client communications via phone and email, maintain CRM records, and identify opportunities to enhance satisfaction and retention.

Qualifications

• Experience in a Customer Relations, customer service, or

Responsibilities

• Manage day-to-day client communications via phone, email, and other channels.
• Address customer inquiries, complaints, and feedback promptly and professionally.
• Provide information about products, services, and company policies.
• Resolve customer issues effectively, escalating when necessary and following through to completion.
• Maintain accurate and up-to-date records of client interactions in the CRM system.
• Proactively identify opportunities to enhance customer satisfaction and retention.

Skills

Customer relations

Customer service

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic Customer Relations Associate to join their vibrant team in Randburg . This role is dedicated to building and maintaining strong, positive relationships with clients, ensuring their satisfaction and fostering loyalty. You will be the primary point of contact for many clients, addressing inquiries, resolving issues, and providing support that exceeds expectations. This is an excellent opportunity for a personable individual to contribute to a client-focused culture within the Gauteng region, playing a key role in client retention and overall business success.

Key Responsibilities

• Manage day-to-day client communications via phone, email, and other channels.
• Address customer inquiries, complaints, and feedback promptly and professionally.
• Provide information about products, services, and company policies.
• Resolve customer issues effectively, escalating when necessary and following through to completion.
• Maintain accurate and up-to-date records of client interactions in the CRM system.
• Proactively identify opportunities to enhance customer satisfaction and retention.

Requirements

Experience in a Customer Relations , customer service, or