Customer Relations Manager

Placements24; Southampton; Vor Ort; GBP 27.000 - 45.000; Vollzeit

Zusammenfassung

Placements24 seeks a strategic Customer Relations Manager for our client in Randburg, Gauteng. You will manage key client relationships, resolve escalations, and drive retention and growth through bespoke solutions and proactive engagement.

The role requires a Bachelor's in Business Administration, Finance, Marketing, or related field and at least 5 years in client relationship management; an MBA is a plus. Strong interpersonal skills are essential.

Qualifikationen

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field; MBA is a plus.
• Minimum of 5 years of experience in client relationship management.

Aufgaben

• Manage and nurture relationships with a portfolio of key clients, ensuring long-term satisfaction and loyalty.
• Act as the main point of contact for client inquiries, concerns, and escalations, ensuring prompt and effective resolution.
• Develop a deep understanding of client needs, business objectives, and industry trends.
• Proactively identify opportunities to enhance client value and upsell or cross-sell opportunities.
• Collaborate with internal teams to ensure seamless service delivery and client support.
• Conduct regular client reviews and performance analyses, presenting insights and strategic recommendations.
• Develop and implement client retention strategies to minimize churn and maximize lifetime value.
• Serve as a client advocate within the organization, ensuring feedback is heard and addressed.

Kenntnisse

Interpersonal skills

Relationship management

Ausbildung

Bachelor's degree in Business Administration, Finance, Marketing, or related field

MBA (plus)

Jobbeschreibung

About the Role

Our client, a premier financial services institution, is seeking a strategic and experienced Customer Relations Manager to join their team in Randburg, Gauteng . This vital role involves cultivating and strengthening relationships with key clients, ensuring their satisfaction, and driving retention and growth. You will act as a primary point of contact, understanding client needs, resolving complex issues, and advocating for their interests within the organization. The ideal candidate possesses exceptional interpersonal skills, a keen business acumen, and a proven track record in managing high‑value client portfolios. This is an outstanding opportunity to lead client engagement initiatives for a respected financial leader, shaping positive customer experiences and contributing to strategic business objectives. Your focus will be on delivering bespoke solutions and exceptional service.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key clients, ensuring their long‑term satisfaction and loyalty.
• Act as the main point of contact for client inquiries, concerns, and escalations, ensuring prompt and effective resolution.
• Develop a deep understanding of client needs, business objectives, and industry trends.
• Proactively identify opportunities to enhance client value and identify potential upsell or cross‑sell opportunities.
• Collaborate with internal teams (e.g., sales, product, operations) to ensure seamless service delivery and client support.
• Conduct regular client reviews and performance analyses, presenting insights and strategic recommendations.
• Develop and implement client retention strategies to minimize churn and maximize lifetime value.
• Serve as a client advocate within the organization, ensuring their feedback is heard and addressed.
• Oversee the resolution of complex client issues, coordinating resources as needed.
• Contribute to the development of client‑focused initiatives and service improvements.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field; MBA is a plus.
• Minimum of 5 years of experience in client relationship management,