Customer Relations Advisor | Resolution & Care Leader

Johnson Controls, Inc.; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days leave

Holiday purchase scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Johnson Controls product discounts

Onsite parking

Dress down Fridays

Job summary

ADT Security in Manchester is seeking a Customer Relations Advisor/Coordinator to own the end-to-end customer complaint journey with care and professionalism. You will build strong relationships with customers and collaborate across internal departments to ensure satisfaction.

Responsibilities include investigating and resolving issues, documenting interactions, and delivering regular reports while maintaining high standards of service for both homes and businesses.

Qualifications

• Exceptional communication via phone and email.
• Strong time management to juggle multiple priorities.
• Attention to detail in documenting interactions and reports.
• Experience in customer service or similar roles.

Responsibilities

• Investigate and resolve customer complaints from first contact to resolution following procedures.
• Build relationships with customers and internal teams to support collaboration and trust.
• Document customer interactions accurately and generate regular reports on outcomes and resolutions.
• Prioritise and manage tasks to meet deadlines and deliver high-quality service.

Skills

Exceptional communication

Time management

Attention to detail

Customer service experience

Job description

ADT Security in Manchester is seeking a Customer Relations Advisor/Coordinator to own the end-to-end customer complaint journey with care and professionalism. You will build strong relationships with customers and collaborate across internal departments to ensure satisfaction.

Responsibilities include investigating and resolving issues, documenting interactions, and delivering regular reports while maintaining high standards of service for both homes and businesses.