Customer Relations Advisor — Complaints Resolution (Manchester)

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan (employer match)

Life assurance

Employee assistance programme

Referral scheme

Discounts ( Johnson Controls products)

Career development opportunities

Free onsite parking

Dress Down Fridays

Job summary

ADT Security in Manchester is seeking a Customer Relations Advisor/Coordinator to own the customer complaint journey with care and professionalism. You will build relationships with customers and work across internal teams to ensure satisfaction, accurate documentation, and timely resolution.

Join our team to protect homes and businesses while delivering exceptional support. This role emphasizes meticulous communication, organisation, and commitment to quality customer experiences.

Qualifications

• Excellent communication via phone and email.
• Able to manage multiple tasks with precision.
• Proven customer service experience or similar role.
• Strong attention to detail and accurate record-keeping.
• Familiarity with complaint resolution processes is a plus.

Responsibilities

• Investigate and resolve customer complaints from initial contact to resolution following procedures.
• Build relationships with customers and internal teams to support collaboration and trust.
• Document interactions accurately and generate reports on outcomes and resolutions.
• Prioritise and manage tasks to meet deadlines and deliver high-quality service.

Skills

Communication

Time management

Attention to detail

Customer service

Complaint resolution

Cross-functional teamwork

Customer experience

Job description

ADT Security in Manchester is seeking a Customer Relations Advisor/Coordinator to own the customer complaint journey with care and professionalism. You will build relationships with customers and work across internal teams to ensure satisfaction, accurate documentation, and timely resolution.

Join our team to protect homes and businesses while delivering exceptional support. This role emphasizes meticulous communication, organisation, and commitment to quality customer experiences.