Customer Experience & Resolution Specialist

Johnson Controls; Manchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development

Free onsite parking

Dress Down Fridays

Holiday purchase scheme

Job summary

ADT Security in Manchester is seeking a Customer Relations Advisor/Coordinator to manage the entire customer complaint journey with care, precision, and professionalism. You will build relationships with customers and collaborate with internal teams to ensure high satisfaction and protection for homes and businesses.

The role offers a comprehensive benefits package and opportunities for career development within a dynamic security services environment.

Qualifications

• Excellent communication skills for handling inquiries by phone and email.
• Strong time management to juggle multiple priorities with precision.
• Attention to detail in documentation and reporting.
• Experience in a customer service role or similar environment.

Responsibilities

• Investigate and Resolve: Conduct detailed investigations into customer complaints from initial contact to resolution, following all procedures to ensure satisfaction.
• Build Relationships: Maintain effective communication with customers and internal teams to support collaboration and trust.
• Document and Report: Accurately record customer interactions and generate regular reports on outcomes and resolutions.
• Prioritise and Manage: Organise tasks efficiently to meet deadlines and deliver high-quality service.

Skills

Exceptional communication

Time management

Attention to detail

Customer service experience

Job description

ADT Security in Manchester is seeking a Customer Relations Advisor/Coordinator to manage the entire customer complaint journey with care, precision, and professionalism. You will build relationships with customers and collaborate with internal teams to ensure high satisfaction and protection for homes and businesses.

The role offers a comprehensive benefits package and opportunities for career development within a dynamic security services environment.