Customer Quality Engineer

ZipRecruiter; Peterborough; On-site; GBP 40,000 - 55,000; Full time

Job summary

A pioneering company in sustainable materials is seeking a Customer Quality Engineer in Peterborough. This role involves acting as the technical interface with customers, ensuring quality standards are met, and driving continuous improvement. Join a passionate team focused on innovation and sustainability, with opportunities for growth in a fast-scaling business.

Benefits

Competitive salary and benefits

Opportunity to shape and grow a function

Qualifications

• Experience in a quality engineering or customer quality role, ideally within manufacturing.
• Strong knowledge of quality tools and standards.

Responsibilities

• Serve as the main quality point of contact for key customers.
• Lead root cause analysis and corrective actions for customer issues.
• Collaborate with internal teams to ensure product quality.

Skills

Communication

Problem-Solving

Education

Quality Engineering Experience

Tools

ISO 9001

IATF 16949

Job description

Job Description

Customer Quality Engineer – Peterborough

Join a sustainability pioneer transforming waste into performance materials.

About the client

Reinventing the future of sustainable materials on a massive scale... Their patented technology transforms leather and other natural fibers into next-generation materials used by some of the world’s most iconic brands — all while reducing environmental impact. They’re passionate about innovation, circularity, and building a cleaner future.

The Opportunity

We’re looking for a Customer Quality Engineer to join their growing team in Peterborough.

In this critical role, you’ll act as the technical interface between the company and their customers, ensuring post-sale quality standards are consistently met and exceeded. You’ll lead investigations, manage feedback loops, and drive continuous improvement across quality engineering activities.

What You’ll Do

1. Serve as the main quality point of contact for key customers, managing expectations and ensuring satisfaction.
2. Lead root cause analysis and corrective actions for customer issues (8D, 5 Whys, etc.).
3. Monitor product performance and drive improvements in post-sale quality metrics.
4. Collaborate with internal teams (production, R&D, commercial) to ensure product quality aligns with customer requirements.
5. Manage customer audits and lead quality-related communications.
6. Contribute to the development of quality systems and documentation (PPAP, control plans, FMEA, etc.).

What We’re Looking For

• Experience in a quality engineering or customer quality role, ideally within manufacturing or advanced materials.
• Strong knowledge of quality tools and standards (ISO 9001, IATF 16949 is a bonus).
• Excellent communication and problem-solving skills, with the ability to work cross-functionally.
• A hands-on, detail-driven approach to quality and continuous improvement.
• Comfortable engaging directly with customers and representing the voice of the business.

Why Join?

• Be part of a mission-led company creating sustainable material solutions.
• Collaborate with a passionate, multidisciplinary team.
• Competitive salary and benefits.
• Opportunity to shape and grow a function within a fast-scaling business.

Click 'Apply' and you'll come through to Alex Flory at SoCode who will call you.