Customer Quality Engineer

Michael Page; Burnley; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Salary between £40,000 and £50,000

Salary sacrifice pension scheme

25 days holiday plus 8 bank holidays

Medical cashback plan

High street shopping cashback card

Cycle-to-work scheme

EV car leasing scheme

Job summary

Michael Page is seeking a Customer Quality Engineer for a precision engineering and manufacturing business in Burnley. You will be the first quality contact for specific customer accounts, support 8D reports, MRB reviews, and lead data-driven improvements across the business.

You will apply statistics tools such as SPC, MSA, PFMEA and contribute to PFMEA and PPAP documents, manage calibration registers, and participate in process and system audits.

Qualifications

• Previous quality engineering experience preferred
• Degree educated or equivalent (preferably in an engineering-based discipline) preferred.
• Experience of quality core tools including PFMEA, Control plan, PPAP, SPC, MSA, 8D and process capability, required.
• Professional qualifications in the core tools including PFMEA, Control plan, PPAP, SPC, MSA, 8D and process capability, preferred.
• Internal auditor or lead auditor certification desirable
• Working knowledge of ISO9001 and IATF 16949 required
• Working knowledge of ISO14001 desirable

Responsibilities

• Act as the first point of quality contact for specific customer accounts
• Support the completion of 8D reports
• Support MRB reviews
• Chair weekly meetings to review non-conforming product data and drive improvements
• Employ statistical tools (process capability, MSA, SPC) to identify risks and improvements
• Support NPI with PFMEA, control plan and PPAP documents
• Manage internal calibration registers
• Participate in manufacturing process audits and system audits
• Work to develop and improve the business management system

Skills

Quality engineering

Auditing

Continuous improvement

Education

Engineering degree or equivalent

Tools

PFMEA

Control plan

PPAP

SPC

MSA

8D

Process capability

Job description

Client Details

As a Customer Quality Engineer in this Manufacturing and Production business, you'll focus on ensuring products meet client specifications and quality standards. Your role will involve working closely with both customers and internal teams to resolve quality issues, implement improvements and lead 8D processes.

A well-established precision engineering and manufacturing business based in Burnley, Lancashire, specialising in the design, machining, fabrication, and assembly of high-quality engineered components. The company supports a diverse range of industries, delivering bespoke manufacturing solutions through advanced CNC machining, skilled engineering expertise, and a strong commitment to quality, safety, and continuous improvement. With a reputation for reliability and technical excellence, the organisation works closely with customers to provide cost-effective, high-performance products while maintaining high standards of customer service and on-time delivery. Its experienced workforce and investment in modern manufacturing technologies enable it to meet complex engineering requirements across both local and international markets.

Description

• Act as the first point of quality contact for specific customer accounts


• Support the completion of 8D reports


• Support MRB reviews


• Chair weekly meetings in each business unit to review internal data for non-conforming product, customer line-returns, containment fallout and layered process audit non-conformances and champion data-driven improvements, across the business.


• Employ a range of statistical tools such as process capability, measurement systems analysis and statistical process control in order to highlight risk or identify areas for continuous improvement.


• Support the new product introduction function with the completion of PFMEA, control plan and other PPAP documents.


• Manage internal calibration registers.


• Participate in manufacturing process audits and system audits


• Work in accordance with and support the development of the business management system

Profile

• Previous quality engineering experience preferred


• Degree educated or equivalent (preferably in an engineering-based discipline) preferred.


• Experience of quality core tools including PFMEA, Control plan, PPAP, SPC, MSA, 8D and process capability, required.


• Professional qualifications in the core tools including PFMEA, Control plan, PPAP, SPC, MSA, 8D and process capability, preferred.


• Internal auditor or lead auditor certification desirable


• Working knowledge of ISO9001 and IATF 16949 required


• Working knowledge of ISO14001 desirable

Job Offer

Salary between £40,000 and £50,000, dependent on the level of experience.

• Salary sacrifice pension scheme, totalling 9% (5% employee, 4% employer).


• 25 days holiday plus 8 bank holidays.


• Medical cashback plan.


• High street shopping cashback card.


• Cycle-to-work scheme.


• EV car leasing scheme.

We are committed to creating an inclusive environment.

As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences.

If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.