Customer Quality Administrator (12 Month Fixed-Term)

Ontic Engineering & Manufacturing Limited; Cheltenham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Up to 29 days annual leave

10 hours volunteering time

Annual goal share bonus scheme

24/7 Employee Assistance Program

Discounts from retailers

Best place to work

Job summary

Ontic, a leading licensor and manufacturer, is seeking a Customer Quality Administrator on a 12‑month fixed term contract. Based at Bishop Cleeve, Cheltenham, you will support the Quality Engineering team with customer questionnaires, contract/order reviews and ERP transactions.

You’ll work under the Operations Quality Manager and Head of Quality, using our CRM system to assist in MRB activities and maintain customer relationships with a professional, collaborative approach.

Qualifications

• Strong organisational and administrative skills with attention to detail.
• Ability to prioritise workload and meet deadlines.
• Proficiency in Microsoft Office, especially Excel, Word and Outlook.

Responsibilities

• Support Ontic Quality Engineering teams with customer quality questionnaires.
• Respond to customer queries and assist in contract/order reviews.
• Assist Material Review Board activities and related ERP transactions.

Skills

Customer service

Administrative skills

Organizational skills

Attention to detail

Microsoft Office

Tools

CRM system

ERP system

MS Office

Job description

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Customer Quality Administrator – 12 month fixed term contract. Joining our Quality Engineering team where you'll support us in Order Reviews, Contract Reviews and assisting in completing Customer questionnaires plus a variety of other responsibilities. This role is based at our Bishop Cleeve site in Cheltenham. Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.

The Role

As Customer Quality Administrator you’ll be a focal point of support for Ontic Quality Engineering teams, you’ll complete customer quality questionnaires and respond to customer queries. The role offers variety and the opportunity to act independently however you will receive direction and support from the Operations Quality Manager and Head of Quality. You’ll utilize our CRM system to review contracts/orders and support Material Review Board activities including containment actions and relevant ERP transactions.

About you

At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture. To be successful in this role you'll need to have strong organisational and administrative skills along with strong attention to detail and accuracy. Ability to prioritise workload and meet deadlines as well as proficient in Microsoft Office, particularly Excel, Word and Outlook. As our Customer Quality Administrator you will have a good attention to detail, be able to use and understand computer programmes such as basic Msoft software and also adapt to our CRM programme. You will also have the opportunity to be Customer facing so previous experience in this capacity is beneficial as you will be assisting a wide variety of with Customer relationships. You will need a high level of professionalism with the ability to work independently and collaboratively within a team.

Benefits

• Up to 29 days annual leave plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers
• Best place to work

We are more than the sum of our parts. And we’ve been recognised internally and externally for being so: We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback. 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic. No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.

Our values

• We share a common sense - we’re a global family of specialists with a shared passion for precision.
• We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo.
• We create the opportunity - we’re change-makers with a clear direction and can-do spirit.

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic is a leading manufacturer to the world’s civil and military aircraft. By becoming the OEM to critical parts others originally developed, we provide continuity, availability and longevity to our customers’ fleets, supporting them for a lifetime of flight. Through our in-house manufacturing and engineering, MRO, spares, and AOG support, we ensure certified, safety-critical components remain available, compliant, and reliable across the full operational life of the aircraft we support. We use our expertise and experience to reduce supply chain risk, improve production outputs and deliver for our customers, so they can keep their aircraft flying now and in the future.