Customer Quality Administrator (12 Month Fixed-Term)

Ontic; Bishop's Cleeve; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Volunteer time

Bonus scheme

Employee Assistance Program

Retail discounts

Job summary

Ontic, a leading licensor and manufacturer of complex engineering parts for aerospace and defence, is recruiting a Customer Quality Administrator on a 12-month fixed term contract at our Bishop Cleeve site near Cheltenham. You'll support the Quality Engineering team with customer questionnaires, contract reviews and order reviews.

You'll work with the Operations Quality Manager and Head of Quality, use our CRM to review contracts and assist with MRB actions and ERP transactions, liaising with

Qualifications

• Strong organisational and administrative skills.
• Excellent attention to detail and ability to prioritise workload.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• CRM experience and ability to work with ERP transactions.

Responsibilities

• Support customer quality questionnaires and respond to queries.
• Complete order and contract reviews.
• Use CRM to review contracts/orders and support MRB activities.
• Assist with containment actions and ERP transactions.

Skills

Organisational skills

Administrative skills

CRM experience

Microsoft Office suite

Attention to detail

Tools

CRM software

ERP systems

MS Office

Job description

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Customer Quality Administrator - 12 month fixed term contract.

Joining our Quality Engineering team where you'll support us in Order Reviews, Contract Reviews and assisting in completing Customer questionnaires plus a variety of other responsibilities. This role is based at our Bishop Cleeve site in Cheltenham.

Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.

The Role

As Customer Quality Administrator you'll be a focal point of support for Ontic Quality Engineering teams, you'll complete customer quality questionnaires and respond to customer queries. The role offers variety and the opportunity to act independently however you will receive direction and support from the Operations Quality Manager and Head of Quality. You'll utilize our CRM system to review contracts/orders and support Material Review Board activities including containment actions and relevant ERP transactions.

About You

At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture.

To be successful in this role you'll need to have strong organisational and administrative skills along with strong attention to detail and accuracy. Ability to prioritise workload and meet deadlines as well as proficient in Microsoft Office, particularly Excel, Word and Outlook.

As our Customer Quality Administrator you will have a good attention to detail, be able to use and understand computer programmes such as basic Msoft software and also adapt to our CRM programme. You will also have the opportunity to be Customer facing so previous experience in this capacity is beneficial as you will be assisting a wide variety of with Customer relationships. You will need a high level of professionalism with the ability to work independently and collaboratively within a team.

Benefits

At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.

Our Benefits Package Highlights Include

• Up to 29 days annual leave plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers

Best place to work

We are more than the sum of our parts. And we’ve been recognised internally and externally for being so:

• We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback
• 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic

No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.

Our values

Our Values Are Intrinsic To Everything We Do

• We share a common sense - we're a global family of specialists with a shared passion for precision.
• We have the freedom to choose - we're challengers and innovators with the freedom to think differently and challenge the status quo.
• We create the opportunity - we're change-makers with a clear direction and can-do spirit.

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!