Customer Project Manager – Enterprise Software Delivery

Cisco Systems Inc; City of Westminster; On-site; GBP 70,000 - 110,000; Full time

Job summary

Cisco Systems Inc is seeking a Customer Project Manager within Cisco Professional Services to lead medium-to-high complexity programs for enterprise customers. You will oversee planning, governance, and delivery, coordinating with sales, engineering, and customer stakeholders to ensure successful outcomes.

The role emphasizes structured reporting, risk management, and the ability to negotiate and manage statements of work while driving project efficiency and value for clients.

Qualifications

• Bachelor's degree in a related field with several years of project management experience.
• PMI/CPMAI or equivalent certification is preferred.
• Experience delivering enterprise software or professional services projects.

Responsibilities

• Lead complex customer projects from kickoff to delivery.
• Develop and maintain project plans, including P&L and resource allocation.
• Produce detailed reporting on burn rate, progress, risks, and milestones.
• Coordinate with Sales and PS teams to drive opportunities and RFP/SOW execution.
• Ensure security, onboarding, and customer-specific requirements are met.

Skills

Project management

Communication

Stakeholder management

Agile methodologies

Risk management

Education

Bachelor's degree in related field

Master's degree

PhD

PMI/CPMAI certification

Cisco/Splunk certifications

Job description

Cisco Systems Inc is seeking a Customer Project Manager within Cisco Professional Services to lead medium-to-high complexity programs for enterprise customers. You will oversee planning, governance, and delivery, coordinating with sales, engineering, and customer stakeholders to ensure successful outcomes.

The role emphasizes structured reporting, risk management, and the ability to negotiate and manage statements of work while driving project efficiency and value for clients.