Customer Project Manager

Everything Tech Group; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

Everything Tech Group in Manchester is seeking an experienced Project Manager to plan and oversee delivery of IT projects for new and existing customers. You will work closely with Technical teams and stakeholders to ensure projects meet scope, quality, time and budget.

The role requires strong communication, stakeholder management, and the ability to pro-actively resolve issues. A customer-focused, proactive attitude and willingness to work flexibly, including outside normal hours, are

Qualifications

• Experience leading end-to-end IT projects, including upgrades, cloud migrations, software implementations and digital transformation.
• Proven ability to manage budgets, resources, timelines and vendor relationships to deliver within constraints.
• Experience with project governance frameworks, reporting mechanisms and risk management processes.
• Proven stakeholder management and strong customer service orientation.

Responsibilities

• Plan, deliver and complete customer IT projects in collaboration with Technical teams.
• Ensure projects meet scope, quality, time and budget constraints.
• Act as the accountable point of contact for customers and provide regular updates.
• Proactively manage projects, resolve issues and keep timelines.
• Produce customer satisfaction statistics for completed projects.
• Organise delivery of orders and manage project-related stock as needed.
• Develop positive relationships with customers and ensure friendly, regular communication.
• Support senior technicians to meet key milestones and successful project delivery.

Job description

To successfully plan and oversee the delivery of projects to new and existing customers. To be a positive member of the Everything Tech Group team.

Key Tasks and Responsibilities

Project Management

• To take accountability for the successful planning, delivery and completion of customer projects in conjunction with the Technical teams.
• To ensure projects are delivered to scope, quality, time, and budget.
• To act as the accountable point of contact for all customers throughout the duration of a project, ensuring they receive good customer service and consistent updates.
• To proactively manage projects ensuring issues are resolved and timelines are adhered to.
• To create, complete and produce Customer satisfaction statistics on completed projects.
• To set up and manage projects through the Project Management functionality of our PSA system.
• To complete project and sales administration when required.
• To ensure required stock is procured in time for deployment and within the company’s commercial expectations.
• To provide regular Project reporting and updates to Senior Management as required.
• To manage resources for projects, ensuring availability and capability to result in a successful project.
• To pro-actively support the Senior Technicians throughout project delivery ensuring key timing milestones are adhered to and Projects are delivered on time.
• To pro-actively track the delivery of all hardware and kit required for sales and projects, ensuring any issues are actioned quickly and resolved to avoid delays.
• To organise the delivery of orders taking into consideration the customer need, security, cost, and time requirement.
• To develop and maintain positive relationships with customers, ensuring they receive the highest level of customer service.
• To be responsible for the professional, efficient, and timely onboarding of new customers ensuring a friendly service and regular communication
• To assist the Business Support Team with any purchasing queries.
• To perform any other duties as required to ensure the successful and efficient running of the business.
• To act as an ambassador for the company at all times.
• Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.

Experience

• Led the end-to-end delivery of IT projects, including infrastructure upgrades, cloud migrations, software implementations, and digital transformation projects
• Managed project budgets, resources, timelines, and vendor relationships to ensure successful delivery within agreed constraints
• Experience of working with project governance frameworks, reporting mechanisms, and risk management processes to maintain control throughout the project lifecycle.
• Proven experience of stakeholder management both internally and externally
• A proven experience of providing excellent customer service
• Strong communication skills with the ability to address issues in a professional way to bring about a resolution

Experience, Qualifications, Personal Attributes

• Experience of working with acquisition and merger projects desirable
• A technical background, preferably working for an MSP
• Flexibility to work outside of normal office hours (evenings and weekends)
• Knowledge of common project management platforms
• Strong background in customer service required
• Strong interpersonal and communication skills
• Ability to adapt approach and style to meet specific customer needs and resolve conflict
• Proven influencing skills to enable required outcomes
• Good attention to detail and organisational skills
• Enthusiastic, professional and motivational
• The ability to work to budgets and achieve deadlines
• The ability to work under pressure and make decisions
• Confidential and trustworthy
• Driven, with the ability to work un-supervised
• Team player
• Proactive approach to work
• Positive and proactive attitude
• Ability to prioritise own workload to meet tight deadlines
• Articulate and tenacious
• High attention to detail

Key Relationships

• Group COO
• Head of Project Delivery
• Head of Service Delivery
• Project Technical resources
• Accounts Team
• ETG clients

Valuing Diversity and Inclusion

At Everything Tech Group we aim to create a workforce that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.