Account Manager

Mitie Group plc.; Gloucester; On-site; GBP 36,000 - 44,000; Full time

Job summary

The Account Manager role in Gloucester focuses on managing the Technology division's key clients, building strong relationships and driving revenue and profitability across UK sites.

You will develop IT roadmaps, engage with Technical Architects and Senior Project Engineers, and prepare proposals, tenders, and bids, all while ensuring CRM integrity and high customer service standards.

Qualifications

• Over 5 years' experience in an IT MSP environment.
• Formal IT sales qualification at entry level or above.
• Knowledge of SPIN or Challenger sales methodologies.
• Excellent written and verbal English communication.

Responsibilities

• Manage key accounts and develop relationships to maximise sales opportunities.
• Identify, develop and close sales opportunities using a consultative approach.
• Prepare proposals, tenders and bids; maintain CRM with pipeline and orders.
• Collaborate with Technical Architects and Project Engineers on solutions.
• Deliver presentations and participate in events to build opportunities.

Skills

MS Office & O365

SharePoint

Networking concepts

Firewall technologies

Cloud infra (Azure/AWS)

IT MSP experience

Sales solution strategy

English communication

Full driving licence

DBS clearance

Education

IT sales qualification (GCSE ICT / CompTIA / Microsoft cert / BTech)

Job description

Job title: Account Manager

Based from: Gloucester

Region covered: Sites in the UK

Reports to: Technology Sales Manager

Salary: Up to £40,000 per annum, depending on experience + OTE

The Role

As an Account Manager you will be responsible for managing the Technology division's key clients and build relationships with them to maximise customer satisfaction and profitability of accounts. You will also be responsible for identifying, developing and closing sales opportunities with both potential and existing customers, using a consultative selling approach to support growing the revenue and profitability of the Technology division.

Duties and Responsibilities

• Building and developing strong relationships and trust with customers
• Managing key accounts to ensure sales opportunities are maximised, contracts are profitable and customer service issues are dealt with promptly
• Creating and managing IT Roadmaps for customers
• Using technical experience and knowledge to work with customers at a consultative level to develop and discuss high level infrastructure solutions
• Working with Technical Architects and Senior Project Engineers to develop solutions in more detail
• Confidently creating proposal, tender responses and bid responses
• Ensuring all sales projects are handed over to the technology support/projects team in line with company procedures
• Ensuring all orders are logged and processed in line with the company's procedures
• Ensuring the companies CRM is kept up to date with sales opportunities and secured orders
• Providing accurate pipeline reporting via the companies CRM
• Carrying out presentations and demonstrations to customers
• Attending business and networking events to build contacts and opportunities
• Assisting the business with any sales activities including conferences and events where presentations and talks may be required
• Providing excellent and effective customer service at all times
• Ensuring all paper work and systems relating to sales and accounts are up to date
• Any other duties set out by your line manager

Person Specification

Essential

• Excellent knowledge of MS products, O365, SharePoint, firewall technologies, networking concepts
• Excellent working knowledge of IT Infrastructure – Servers, Firewalls, switches, routers, PCs, mobile devices and cloud infrastructure solutions such as Azure and AWS.
• Excellent attention to detail, sound problem-solving skills and analytical thinking
• Over 5 years' experience working in an IT MSP environment covering several different technical areas
• Demonstratable Sales Solution Strategy knowledge such as SPIN or Challenger.
• English Language (written and verbal) to a GCSE level or equivalent
• Able to demonstrate excellent communication skills, written, over the phone and face to face
• Excellent customer service skills and experience in providing customer service
• At least 1 formal IT sales qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar
• Full driving licence
• Enhanced DBS clearance or ability to gain enhanced DBS clearance

Desirable

• A willingness to learn new skills and technologies in a fast paced environment
• Comfortable working within a team or on own initiative
• Able to complete detailed and accurate documentation with attention to detail at the forefront
• Knowledge of Health and Safety compliance and working practices

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Working Conditions

The typical working environment will be an office location at our offices in Gloucester. Long periods of working in front of a VDU with regular breaks is common. Occasionally you may be required to travel long journeys to complete team support or training and may at times be required to stay overnight.

Group Compliance

• Compliance to all legislative and British Standard requirements
• Compliance to associated accreditation bodies schemes from NSI, BAFE, LPCB, FIA and others as required
• Maximise customer satisfaction with the services provided by GBE Converge
• Working to reduce, renew and recycle any wate on and off our sites including our offices
• Protect the environment and ensure use of toxic materials is avoided where possible
• Work to best safe practice and ensure actions do not cause harm unto themselves or others
• Employees will not tamper with any issued PPE or plant machinery that it may cause harm unto themselves or others
• Ensure all minimum training requirement are met in compliance with the relevant ISO standards
• Ensure that any Information Technology ‘incidents' are effectively reported and resolved in a timely fashion (internally or externally)
• Maintain clear desk and screen at all times
• Compliance to ensure no deliberate breaches in security information and/ or systems