Customer Project Delivery Lead

Everything Tech Group; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

Everything Tech Group in Manchester is seeking an experienced Project Manager to plan and oversee delivery of IT projects for new and existing customers. You will work closely with Technical teams and stakeholders to ensure projects meet scope, quality, time and budget.

The role requires strong communication, stakeholder management, and the ability to pro-actively resolve issues. A customer-focused, proactive attitude and willingness to work flexibly, including outside normal hours, are

Qualifications

• Experience leading end-to-end IT projects, including upgrades, cloud migrations, software implementations and digital transformation.
• Proven ability to manage budgets, resources, timelines and vendor relationships to deliver within constraints.
• Experience with project governance frameworks, reporting mechanisms and risk management processes.
• Proven stakeholder management and strong customer service orientation.

Responsibilities

• Plan, deliver and complete customer IT projects in collaboration with Technical teams.
• Ensure projects meet scope, quality, time and budget constraints.
• Act as the accountable point of contact for customers and provide regular updates.
• Proactively manage projects, resolve issues and keep timelines.
• Produce customer satisfaction statistics for completed projects.
• Organise delivery of orders and manage project-related stock as needed.
• Develop positive relationships with customers and ensure friendly, regular communication.
• Support senior technicians to meet key milestones and successful project delivery.

Job description

Everything Tech Group in Manchester is seeking an experienced Project Manager to plan and oversee delivery of IT projects for new and existing customers. You will work closely with Technical teams and stakeholders to ensure projects meet scope, quality, time and budget.

The role requires strong communication, stakeholder management, and the ability to pro-actively resolve issues. A customer-focused, proactive attitude and willingness to work flexibly, including outside normal hours, are