Customer Planner - Field Ops & Customer Care (12m)

Pertemps Thames Water; Slough; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

24 days holiday

Pension scheme

Health & wellbeing benefits

Job summary

Thames Water is seeking a friendly, organised Customer Planner to join our Customer Solution Centre in Slough. You’ll plan work for field engineers, ensure they have the right information, skills and equipment to resolve issues first time, and keep customers informed throughout their journey.

This is a 12-month fixed-term contract. Hybrid role with some days in the Slough office; typical hours Monday–Friday, with early and late shifts.

Qualifications

• Experience in a fast-paced customer service environment with planning experience.
• Customer-focused approach and strong organisational skills.
• Ability to handle difficult conversations calmly and professionally.
• Good computer skills, including Excel; SAP/Salesforce experience is helpful.

Responsibilities

• Plan and allocate work for field teams to keep the day running smoothly.
• Speak with customers to understand issues and provide clear updates.
• Review information to diagnose problems and arrange the right work.
• Monitor planned work and respond to changing priorities.
• Coordinate with engineers, scheduling teams, operations and partners.
• Support customers with complex journeys and repeat flooding cases.

Skills

Customer service experience

Planning experience

Organisational skills

Communication skills

Handling difficult conversations

Ability to manage priorities

Excel proficiency

Tools

SAP

Salesforce

Excel

Job description

Thames Water is seeking a friendly, organised Customer Planner to join our Customer Solution Centre in Slough. You’ll plan work for field engineers, ensure they have the right information, skills and equipment to resolve issues first time, and keep customers informed throughout their journey.

This is a 12-month fixed-term contract. Hybrid role with some days in the Slough office; typical hours Monday–Friday, with early and late shifts.