Customer Planner - Hybrid, 12‑Month Contract

Pertemps; Slough; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

24 days holiday

Pension Scheme

Job summary

Thames Water in Slough is seeking a Customer Planner to support the Customer Solution Centre. You will plan and allocate work for field engineers, ensuring the right information, skills and equipment to resolve customer issues first time.

You’ll be at the heart of the customer journey, keeping customers informed from start to finish on wastewater and drainage issues. This 12-month fixed-term contract offers a hybrid working pattern with in-office days and a clear focus on delivering excellent

Qualifications

• Experience in a fast-paced customer service environment with inbound/outbound calls.
• Proven planning experience for field-based teams and scheduling.
• Strong customer focus with the ability to manage competing priorities.
• Confident handling of difficult conversations professionally.

Responsibilities

• Plan and allocate work for field teams to keep the day running smoothly.
• Speak with customers to understand issues, provide reassurance and updates.
• Review information to diagnose problems and arrange the right work.
• Monitor planned work and respond to changing priorities.
• Collaborate with engineers, scheduling teams, operations and partners.
• Assist customers with complex journeys, including flood cases.

Skills

Planning

Customer service

Organisational skills

Effective communication

Tools

Salesforce

SAP

Microsoft Office

Job description

Thames Water in Slough is seeking a Customer Planner to support the Customer Solution Centre. You will plan and allocate work for field engineers, ensuring the right information, skills and equipment to resolve customer issues first time.

You’ll be at the heart of the customer journey, keeping customers informed from start to finish on wastewater and drainage issues. This 12-month fixed-term contract offers a hybrid working pattern with in-office days and a clear focus on delivering excellent