Customer Outcomes L&D Specialist (12‑Month FTC)

Toyota Financial Services (UK) PLC; Epsom; Hybride; GBP 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Hybrid working pattern

Car schemes for Toyota & Lexus

Pension scheme

25 days annual leave

Private Medical Healthcare

Wellbeing initiatives

Flexible working conversations

Résumé du poste

Toyota Financial Services (UK) PLC is seeking an enthusiastic Learning & Development professional for a 12-month fixed-term contract. You will design and deliver operational and technical training for customer-facing teams, and coach individuals to improve customer outcomes.

The L&D team, within People and Culture, supports development across the business, from onboarding to career growth. This role emphasizes stakeholder collaboration and adaptable learning solutions.

Qualifications

• Experience designing and creating e-learning content and training materials.
• Proven success in delivering engaging training sessions, both virtually and face-to-face.
• The ability to develop new learning content from concept through to delivery.
• Excellent communication and stakeholder management skills.
• A proactive, energetic, and positive approach, with the confidence to challenge and innovate.

Responsabilités

• Own and deliver the Customer Outcomes Induction experience.
• Designing and facilitating all operational, technical training to all customer facing roles and departments.
• Conducting learning needs and trends analysis to identify opportunities for training incentives within customer facing departments.
• Leading calibrations and workshops to drive positive customer outcomes.
• Provide 1:1 coaching sessions with customer facing employees to help them develop and deliver strong outcomes for customers.
• Building strong relationships with key stakeholders of all levels in driving customer outcomes through learning solutions.
• Developing learning aids and bite-sized learning sessions for customer outcomes looking to develop their knowledge in different attainment levels.
• Facilitating and embedding all training activity for operations as per bespoke training and competency schemes.

Connaissances

E-learning design

Training delivery

Content development

Stakeholder management

Proactive mindset

Outils

Learning management systems

Description du poste

Toyota Financial Services (UK) PLC is seeking an enthusiastic Learning & Development professional for a 12-month fixed-term contract. You will design and deliver operational and technical training for customer-facing teams, and coach individuals to improve customer outcomes.

The L&D team, within People and Culture, supports development across the business, from onboarding to career growth. This role emphasizes stakeholder collaboration and adaptable learning solutions.