Customer Orders & Fulfillment Specialist

JGR Recruitment & Training Ltd; Grangemouth; On-site; GBP 27,000 - 33,000; Full time

Job summary

JGR Recruitment & Training Ltd is seeking a position-focused candidate to respond to customer enquiries professionally and within agreed timescales, quote promptly, and source materials to satisfy orders. You will identify product splits per account and manage stock for special items within agreed limits, coordinating call-off orders with final delivery dates.

You will administer all orders accurately, progress POs with suppliers to ensure on-time delivery, and record details in the system while

Responsibilities

• Respond to all customer enquiries in a professional manner and within the time scale agreed.
• Quoting customers for their requirements promptly.
• Sourcing material to satisfy orders following up previous quotations.
• Identify available split by product for each allocated account.
• Review results monthly, identifying tactics to develop the full potential.
• Achieve the product targets set for each allocated customer.
• Identify available split by product for each allocated account.
• Control stock levels of customer special items within the limits agreed.
• Agree call off orders in writing with a date for final delivery.
• Administer all customer orders efficiently and accurately.
• Ensure purchase orders are progressed with suppliers to ensure customer orders are delivered on time.
• Enter purchase order details onto the computer system.
• Resolve all customer complaints promptly
• Maintain and record accurate and easily accessible information for customers. Update and maintain customer records.
• Sales order processing of all daily sales order collections
• Booking in of all purchase order deliveries
• Ensuring that all product codes for sales and purchase orders are accurate, are product specific created codes and that the sales order products match the purchase order.
• Check all sales orders against the customers purchase order prior to printing delivery note and processing for delivery.
• Take responsibility for arranging and coordinating all daily/weekly delivery schedules.
• Take responsibility for all delivered/collected sales orders being checked and processed for invoicing timeously
• Salary: £30,000 per annum

Job description

JGR Recruitment & Training Ltd is seeking a position-focused candidate to respond to customer enquiries professionally and within agreed timescales, quote promptly, and source materials to satisfy orders. You will identify product splits per account and manage stock for special items within agreed limits, coordinating call-off orders with final delivery dates.

You will administer all orders accurately, progress POs with suppliers to ensure on-time delivery, and record details in the system while