Proactive Customer Success Team Lead

Rhenus SE & Co. KG; Nuneaton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Rhenus SE & Co. KG in the United Kingdom is seeking an experienced administrator to join the team. The role involves direct contact with customers, handling queries about deliveries, and providing a proactive service to improve performance.

Training is provided to ensure best outcomes and staff will work Monday to Friday with standard office hours. The position requires a proactive approach, strong organizational skills and the ability to produce daily reports using WMS and Excel.

Qualifications

• Proven high level of competency in a similar role.
• Pro-active service orientation with focus on customer satisfaction.
• Willingness to learn and adapt; training provided.
• Direct customer contact experience an advantage.

Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on queries.
• Deal with service issues, liaising with the operations team to provide solutions.
• Work independently to propose improvements and drive continual improvement programs.
• Produce daily reports using WMS and Excel, flag shortages and incorrect quantities.
• Offer solutions to customers to improve service and move their business forward.
• Meet with customers to discuss production and improvements in areas.

Job description

Rhenus SE & Co. KG in the United Kingdom is seeking an experienced administrator to join the team. The role involves direct contact with customers, handling queries about deliveries, and providing a proactive service to improve performance.

Training is provided to ensure best outcomes and staff will work Monday to Friday with standard office hours. The position requires a proactive approach, strong organizational skills and the ability to produce daily reports using WMS and Excel.