Customer Operations Manager

ERIKS UK & Ireland; Northampton; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading company in the industrial sector seeks a Customer Operations Manager to enhance customer relationships and drive operational excellence. The role involves managing a team, ensuring top-notch service, and achieving site success. Ideal candidates will possess strong leadership and problem-solving skills, with a focus on customer satisfaction. Join a supportive environment that values your contributions and offers competitive benefits.

Benefits

25 days plus bank holidays annual holiday entitlement

Contributory Pension Scheme

Cycle to Work Scheme

Life Assurance

Employee Assistance Programme

Unlimited mental health support

Free unlimited access to LinkedIn Learning

Free Eye tests

Car or Car allowance

Qualifications

• Experience in customer service excellence and relationship management.
• Ability to drive site success and manage KPIs.

Responsibilities

• Maintain relationships with customers and sales staff.
• Drive Health & Safety standards and continuous improvement.
• Manage customer inquiries and order processes.

Skills

Leadership

Problem solving

Customer focus

Communication

Organisation

Job description

Customer Operations Manager page is loaded

Customer Operations Manager

Apply remote type On-Site locations Northampton time type Full time posted on Posted 5 Days Ago job requisition id R0012416

Role: Customer Operations Manager

Location: Northampton

ABOUT THE ROLE –

To maintain an ongoing relationship with selected customers and sales staff.

The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.

• Leadership, management, and development of team on site

• Complete ownership of the customer relationship

• Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.

• Responsibility for driving the success of the site, including P&L

• Responsible for driving the success of site KPI's

• Continuous Improvement initiatives relating to the stores and associated processes

• Problem solving

• Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS.

• Being both an escalation and initial point of contact for the customer

• Responding to client enquiries and requests – Non-stock, across multiple vendors.

• Ensure order expediting is up to date

Working Hours:

Mon - Fri: 07.30 - 16.30pm

Working Hours: 40

Breaks: 60 mins

ABOUT YOU –

You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you, in fact, you relish the opportunity to develop with ERIKS.

Your main skills will include:

• Organisation

• Problem solving

• Customer focus

• Communication

• Leadership & Management

Your offer:

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

• 25 days plus bank holidays annual holiday entitlement

• Ability to purchase an additional 5 days holiday subject to scheme rules

• Contributory Pension Scheme

• Cycle to Work Scheme

• Life Assurance

• Up to 1 day’s paid leave to concentrate on your wellbeing

• A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:

• Unlimited mental health support from qualified mental healthcare professionals

• 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you

• Six 1-2-1 nutritional video consultations per year

• Six 1-2-1 digitally delivered personal training sessions per year

• 360 Wellbeing Score — take just four short assessments to get your score and unlock six1-2-1 lifestyle coaching sessions per year

• Physiotherapy — eight sessions a year shared between you and your partner

• Medical second opinions

• Savings and discounts for savings on weekly costs

• On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing

• Company Sick Pay from day 1

• Group Income Protection – after a period of sickness absence

• Long service recognition

• Free unlimited access to LinkedIn Learning

• Free ERIKS Branded workwear

• Free Eye tests

• Car or Car allowance

ERIKS is an equal opportunities Employer

About us:

We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why ERIKS?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can’t do it without you!

At ERIKS, everything we do equates, on some level, to something remarkable.

Our work is bursting from the frame. And the driving force behind our solutions? Our people.

From helping companies cut their CO2 emissions, to keeping global food manufacturers moving at pace, our people are proud to partner with our customers to make a real difference.

It's the inner workings of making industry work better. You might see just valves or O-rings but to us, they're so much more than that. We turn them into solutions that help our customers power the world. Whatever your role here, you play an important part in making exceptional things happen every day by bringing your hard work, commitment, and accountability.

If you're passionate about solving complex customer challenges, then ERIKS is the right place for you.

Because here, everyone has the chance to make remarkable a reality.