Customer Operations Manager

ERIKS UK & Ireland; West Bromwich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading industrial service provider is seeking a Customer Operations Manager in West Bromwich. The role involves managing customer relationships, leading a team, and ensuring operational excellence. The ideal candidate will thrive on autonomy and have a strong focus on customer service.

Benefits

25 days plus bank holidays annual leave

Option to purchase an additional 5 days holiday

Contributory pension scheme

Cycle to Work scheme

Life assurance

Up to 1 day paid leave for wellbeing

Employee Assistance Programme

Company sick pay from day 1

Group income protection

Free LinkedIn Learning access

Free workwear and eye tests

Car or car allowance

Qualifications

• Experience in customer service excellence.
• Ability to develop business and relationships onsite.

Responsibilities

• Manage and develop the on-site team.
• Drive success of site KPIs and P&L.
• Ensure effective stock ordering and planning.

Skills

Organisation

Problem solving

Customer focus

Communication

Leadership & Management

Job description

Role: Customer Operations Manager

Location: West Bromwich

About The Role

To maintain an ongoing relationship with selected customers and sales staff. The ideal candidate will use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.

1. Leadership, management, and development of the on-site team
2. Complete ownership of the customer relationship
3. Driving the highest standards of Health & Safety, the team, and best practices across the ERIKS site
4. Responsibility for driving the success of the site, including P&L
5. Responsible for driving the success of site KPIs
6. Implementing continuous improvement initiatives related to stores and processes
7. People management and leadership
8. Problem solving
9. Driving effective stock ordering and planning for maintenance, including client systems and EoS
10. Serving as escalation point and initial contact for customers
11. Responding to client inquiries and requests, including non-stock items across multiple vendors
12. Ensuring order expediting is up to date

Working Hours

Monday to Friday: 08:00 - 17:00

Working hours: 40 hours/week

Breaks: 60 minutes

About You

You are driven to deliver customer service excellence onsite with some of the most recognized names in industry. You thrive on autonomy and responsibility to develop business and relationships onsite, and you see this as an opportunity to grow with ERIKS.

Main skills include:

• Organisation
• Problem solving
• Customer focus
• Communication
• Leadership & Management

Your Offer

Along with a very competitive salary, we offer a range of benefits:

• 25 days plus bank holidays annual leave
• Option to purchase an additional 5 days holiday
• Contributory pension scheme
• Cycle to Work scheme
• Life assurance
• Up to 1 day paid leave for wellbeing
• Employee Assistance Programme including mental health support, GP appointments, nutritional and personal training consultations, wellbeing assessments, physiotherapy, and more
• Company sick pay from day 1
• Group income protection
• Long service recognition
• Free LinkedIn Learning access
• Free workwear and eye tests
• Car or car allowance

About Us

ERIKS is a leading specialised industrial service provider committed to making industry work better. We offer innovative, high-quality solutions, powered by our dedicated team of experts across 170 UK and Ireland sites, supporting customers with technical knowledge and hands-on service.

Why ERIKS?

We foster a supportive community with opportunities beyond traditional manufacturing roles. Whether you're a fitter, engineer, or customer operations manager, your expertise is valued. Join us and be part of a team dedicated to excellence and growth.

What are you waiting for? We can’t do it without you!