Customer Operations Executive (9 month FTC)

Funding Circle UK; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Operations Executive, where you will play a vital role in supporting investors and enhancing their experience. This dynamic position focuses on providing exceptional service, handling inquiries, and ensuring accurate documentation. With a commitment to helping small businesses thrive, you will be part of a team that values collaboration and innovation. Enjoy a flexible hybrid working model and be part of an organization that makes a significant impact on the economy. If you are driven, adaptable, and eager to contribute to a meaningful mission, this is the perfect opportunity for you.

Benefits

Flexible working model

Health benefits

Wellbeing support

Parental leave policies

Qualifications

• Experience in customer service roles, preferably in finance.
• Strong communication skills and ability to handle inquiries.

Responsibilities

• Handle inbound enquiries from investors via phone and email.
• Update CRM systems and maintain accurate customer files.
• Build relationships with third-party suppliers and internal teams.

Skills

Customer Service

Time Management

Multitasking

Communication

KPI Management

Tools

Zendesk

Job description

Customer Operations Executive (9 month FTC)

Join to apply for the Customer Operations Executive (9 month FTC) role at Funding Circle UK

Customer Operations Executive (9 month FTC)

Description

Customer Operations Executive (9 month FTC)

We are looking for a Customer Operations Executive in our Service team. This role is part of our Operations team and focuses on providing excellent service to our previous investors, assisting with account wind-downs, documentation, and servicing their needs.

Who are we?

We’re Funding Circle. We back small businesses to succeed. Our mission is to help them get the finance they need to grow. With over a decade of experience, we’ve built a platform that offers quick decisions for SME funding across the UK. We pride ourselves on providing meaningful, human support and fast, hassle-free processes to ensure an outstanding customer experience.

The role

As part of the Service team, you will assist investors with queries related to their investments on our platform. Your responsibilities include:

• Handling inbound enquiries via phone and email, answering investor questions.
• Requesting information from investors through email or phone.
• Updating the Zendesk CRM system and customer files with relevant information for audit trail purposes.
• Building strong relationships with third-party suppliers and internal departments.
• Supporting direct business reporting with accurate and updated information.
• Proactively identifying and mitigating risks, issues, or control weaknesses in your daily tasks.

What we’re looking for

• Driven to succeed both individually and as part of a team.
• Dynamic, KPI-driven, and able to work well under pressure.
• Proficient at multitasking with strong time management skills.
• Transparent communication with customers, both positive and negative.
• Adaptable, with a willingness to provide feedback to improve our products and customer experience.

We encourage diverse applications, even if your experience doesn’t perfectly match all requirements.

Why join us?

• We have a significant impact on small businesses, communities, and the economy, generating last year £7.2bn of GDP.
• Explore our full Impact Report: Funding Circle Impact Report
• Read customer reviews on our Trustpilot page: Trustpilot
• Our platform is evolving to meet more SME finance challenges, and we think big and collaborate to serve our customers better.

Benefits and culture

Funding Circle values diversity and offers a flexible hybrid working model, with in-office presence three times a week in London. Our benefits include health, wealth, development, and lifestyle perks, plus award-winning parental leave policies and wellbeing support.

Ready to make a difference? We’d love to hear from you.