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Customer Support Executive

BAFTA

Greater London

On-site

GBP 30,000

Full time

5 days ago

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Job summary

An established industry player is seeking a proactive Customer Support Executive to join their dynamic team. In this fast-paced role, you will provide essential software support, helping clients navigate our innovative products. You will engage with high-profile stakeholders and have the opportunity to develop your skills further, potentially leading to a Product Manager position. With a focus on delivering exceptional customer service, you'll play a key role in ensuring the success of our events and initiatives. This position offers a competitive salary and a range of attractive benefits, making it an exciting opportunity for the right candidate.

Benefits

29 days holiday plus bank holidays

Employee health cash-back plan

Long-term sickness insurance

Life assurance - four times your annual salary

Employee Assistance Programme

Cycle to Work Scheme

Access to cinemas and BAFTA events

Qualifications

Proactive and highly organized individual with software support experience.
Expertise in customer workflow solutions and software systems administration.

Responsibilities

Provide customer software support and find solutions to workflow problems.
Assist with customer support emails, calls, and face-to-face meetings.

Skills

Customer Support

Software Systems Administration

Organizational Skills

Problem-Solving

Education

Experience in Software Development

Experience in Customer Service

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This range is provided by BAFTA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from BAFTA

BAFTA Media Technology was conceived in 2017; it was born out of the need to provide BAFTA with products that enabled it to realise its aims and visions digitally and globally. BMT is looking for a proactive and highly organised Customer Support Executive. You work in providing customer software support and finding solutions to customer workflow problems.

You will become an expert on the Events and Nucleus products, enabling you to support both our clients and the developers who build the platforms. You will be working closely with stakeholders who organise fast paced, high value, high profile events and awards, meaning that your role will be equally fast paced!

You may be asked to assist on providing support for additional products as part of the customer support team. You will have the opportunity to learn in detail how to manage bespoke products, and it could be a stepping stone to becoming a Product Manager.

You will be a valued team member, integral to the team's success. Dealing with customer support emails, calls and meeting with our customers face to face.

How BAFTA gives you the red carpet experience

Salary of £29,400
Holiday - 29 days a year plus bank holidays
Employee health cash-back plan
Long-term sickness insurance
Life assurance - four times your annual basic salary
Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
Cycle 2 Work Scheme & season ticket loan
Access to cinemas throughout the UK and to BAFTA events

Who you are?

A highly organised and proactive individual.
Someone who has experience with software development and delivery environments.
Someone with previous experience of software systems administration.
Someone with a good understanding of software and the ability to grasp workflows.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Customer Service and Information Technology
Industries
Broadcast Media Production and Distribution, Non-profit Organizations, and Technology, Information and Media

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