Customer Onboarding & Engagement Lead (Hybrid)

JBS Executive Education Ltd; Cambridge; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working patterns

Job summary

JBS Executive Education Ltd seeks a Customer Onboarding & Engagement Manager to lead onboarding of corporate customers to CJBS Online. You will drive the journey from commercial handover through launch and early adoption, coordinating with Business Development, Product and Marketing.

The role requires strong stakeholder management, data-informed engagement and exceptional communication to ensure high adoption and renewals. It is a hybrid position with two office days in Cambridge.

Qualifications

• Experience of customer onboarding, customer success, implementation or account management in a B2B environment.
• Experience supporting a digital platform, subscription service, SaaS product or online learning solution.
• Strong track record of managing customer projects with multiple stakeholders, dependencies and deadlines.
• Experience using customer or user data to monitor adoption, identify risks and improve engagement.
• Strong facilitation, training and presentation skills, with ability to make digital systems accessible to different audiences.
• Excellent relationship management, communication and problem-solving skills.
• Commercial awareness and understanding of how customer adoption supports retention and recurring revenue.

Responsibilities

• Develop and manage onboarding framework for new CJBS Online corporate customers.
• Lead customer kick-off meetings to confirm objectives, learners, responsibilities and timelines.
• Create onboarding plans covering handover to launch and early adoption.
• Track progress, identify risks and coordinate actions to keep launches on schedule.
• Coordinate account setup, learner access and launch readiness with internal and customer teams.
• Provide guidance and training for sponsors, administrators and learning teams.

Skills

Customer onboarding

Customer success

Account management

Stakeholder management

Communication

Presentation skills

Problem solving

Commercial awareness

Tools

CRM systems

LMS

Product analytics tools

Job description

JBS Executive Education Ltd seeks a Customer Onboarding & Engagement Manager to lead onboarding of corporate customers to CJBS Online. You will drive the journey from commercial handover through launch and early adoption, coordinating with Business Development, Product and Marketing.

The role requires strong stakeholder management, data-informed engagement and exceptional communication to ensure high adoption and renewals. It is a hybrid position with two office days in Cambridge.