Hybrid Onboarding & Client Lifecycle Lead

Corporation Service Company; Saint Helier; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

CSC is seeking a Manager of Onboarding & Client Lifecycle Management in Jersey. This full-time role is hybrid, blending global onboarding responsibilities with local regulatory requirements.

You will own onboarding cases from initiation to activation, coordinate stakeholders across KYCS, Compliance, Legal, and Finance, and ensure accurate documentation and audit trails. The position emphasizes disciplined case management, regulatory awareness, data quality, and a strong client-service mindset,

Qualifications

• Experience in onboarding, client lifecycle management, KYC/AML, operations, or a related financial services environment.
• Working knowledge of AML, KYC, CDD, sanctions screening, beneficial ownership, FATCA, CRS, and local regulatory requirements.
• Ability to manage complex onboarding cases and coordinate stakeholders.
• Strong attention to detail, data quality discipline, with audit trails.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Own onboarding cases end-to-end from initiation to activation with defined plans.
• Coordinate stakeholders across KYCS, Compliance, Legal, Finance, and Operations.
• Maintain onboarding workflow and client pre-active status in systems.
• Prepare onboarding documentation and relevant jurisdictional filings.
• Initiate KYCS/KYC engagement with complete case file and required documentation.
• Review KYCS/KYC outputs and address gaps with audit trails.
• Coordinate enhanced due diligence and remediation actions with partners.
• Prepare risk acceptance packs for medium to high-risk onboarding.
• Track onboarding conditions, ageing, and activation readiness before go-live.

Skills

Onboarding management

Client lifecycle management

KYC/AML knowledge

Regulatory awareness

Attention to detail

Communication skills

Tools

Workflow tools

Case-management software

Project management

Job description

CSC is seeking a Manager of Onboarding & Client Lifecycle Management in Jersey. This full-time role is hybrid, blending global onboarding responsibilities with local regulatory requirements.

You will own onboarding cases from initiation to activation, coordinate stakeholders across KYCS, Compliance, Legal, and Finance, and ensure accurate documentation and audit trails. The position emphasizes disciplined case management, regulatory awareness, data quality, and a strong client-service mindset,