Customer Marketing Ops & ABM Coordinator

Smartsheet; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Employer-paid Private Medical and Dent

Pension contributions

Work productivity stipend

Holiday allowance 25 days

Paid parental leave

Volunteer day

Udemy courses access

UK Teleworking options

Job summary

Smartsheet in London, UK, is hiring a Customer Marketing Programme Coordinator to support ABM initiatives and reporting. This hybrid role partners with the Customer Marketing team to ensure campaigns, events, and programs run smoothly while aligning with global go-to-market plans.

You'll manage logistical workflows, collaborate across Lifecycle Marketing and Customer Success, and own the communications, dashboards, and calendar updates that keep programs on track and drive adoption in key

Qualifications

• 5+ years in marketing operations, campaign management, programme coordination, events, or a closely related cross-functional support role — ideally in B2B SaaS.
• A proven track record juggling multiple programmes and stakeholders without dropping balls — you're the person teammates trust to track the details.
• Hands-on experience with Marketo (or equivalent), Salesforce, and project management tools (Smartsheet, Asana, or similar). Bonus points for experience with advocate community platforms or reference management tools.
• Self-starter who can drive projects from concept through completion with minimal guidance, balancing many small tasks across many stakeholders in a fast-paced environment.
• Sharp organisational instincts — you build the calendar, the tracker, the RACI before anyone asks for it.
• Data-literate and curious: comfortable in spreadsheets and dashboards, and able to turn a pile of campaign and event data into a clear weekly update.

Responsibilities

• Provide hands-on operational and logistical support for Account-Based Marketing (ABM) programs and key Customer Marketing initiatives
• Own and run the Mobilizer program globally, updating messaging to drive adoption of Smartsheet in our key accounts
• Work collaboratively with Lifecycle marketing and Customer Success to own, co-ordinate and drive attendance of customer focussed webinars and events
• Own the logistics for customer-facing programmes — user groups, briefing docs, vendor coordination, and post-event follow-up.
• Keep the team's tools and trackers clean and current — Salesforce campaigns, customer marketing calendar, Highspot, etc
• Run the reporting backbone for the team — pull weekly and monthly dashboards, programme engagement, and pipeline influence; spot the trends and flag them.
• Spot the patterns: where are we running the same workflow ten different ways? Propose process improvements, templates, and lightweight automation that make the whole team faster.

Skills

Marketing operations

Campaign management

Programme coordination

Stakeholder management

Data analytics

Service mindset

Education

Bachelor's degree or equivalent in a relevant field

Tools

Marketo

Salesforce

Smartsheet

Asana

Job description

Smartsheet in London, UK, is hiring a Customer Marketing Programme Coordinator to support ABM initiatives and reporting. This hybrid role partners with the Customer Marketing team to ensure campaigns, events, and programs run smoothly while aligning with global go-to-market plans.

You'll manage logistical workflows, collaborate across Lifecycle Marketing and Customer Success, and own the communications, dashboards, and calendar updates that keep programs on track and drive adoption in key