Customer Marketing Manager On-Trade (Maternity Cover)

Brown-Forman; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Marketing Manager for maternity cover. This role offers the chance to drive brand success through strategic marketing initiatives and collaboration with key stakeholders. You will be responsible for maximizing commercial impact and implementing innovative activation strategies. Join a company that values teamwork and personal growth, where your contributions will shape the future of the brand portfolio. If you are passionate about marketing and eager to make an impact, this opportunity is perfect for you.

Benefits

Equitable pay structures

Premium employee experience

Diverse workforce benefits

Qualifications

• Proven experience in customer marketing with a strong commercial background.
• Ability to manage multiple projects and collaborate with cross-functional teams.

Responsibilities

• Maximise brand value and commercial impact with key customers.
• Implement customer-specific marketing plans and manage budgets.

Skills

Customer understanding

Project management

Analytical skills

Presentation skills

Communication skills

Collaboration

Budget management

Education

Bachelor's degree in Marketing or related field

Job description

Customer Marketing Manager On-Trade (Maternity Cover)

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

Meaningful Work From Day One

As a member of the Customer Marketing team, you will be responsible for maximising value and commercial impact for our portfolio of brands with key Customers. Additionally, you will implement the activation strategies for your assigned channels and/or group of customers within the UK. The role collaborates with key stakeholders across Sales, Marketing, BBI (Brand and Business Insights), and IMC (Integrated Marketing Communications) to implement best-in-class activation strategies and executions in the assigned group of customers.

The scope of this role also covers customer-specific artwork development, shopper-focused media planning, and onsite activity planning and execution with customers that align with a customer retail approach. You will have a solid commercial background and demonstrate the ability to combine a strategic approach while managing multiple projects simultaneously, as well as being comfortable working seamlessly with cross-functional teams.

This position will require travel 30% of the time.

We are hiring two maternity cover roles - one will be till January 2026 and one will be till May 2026.

What You Can Expect

1. Support the delivery of the commercial financial targets versus annual budgets.
2. Prioritise key tasks across the assigned channels/group of customers.
3. Plan customer-specific marketing plans that address the brand portfolio, consumer, and customer opportunities in collaboration with colleagues in Brand and Sales.
4. Contribute to the monthly business planning review, highlighting any opportunities or risks associated with your customer marketing plans.
5. Ensure we are maximising the digital opportunity, and activations are customer-driven, operationally easy, and consumer-facing.
6. Support the Sales team in managing customer P&L’s through understanding the impact your customer marketing activations have in contributing to driving the B-F UK strategy to ‘Make It A Double’.
7. Input into the situation analysis of customer, business issues, and opportunities across the portfolio to inform customer and channel activation strategies and plans to unlock value growth.
8. Manage and track customer marketing activations budgets versus agreed brand and customer spends, ensuring that all activation stays within budget and customer remit.
9. Pre & post evaluate outlet activations to ensure they deliver against agreed KPIs, Critical Success Factors, and ROI. Input activity insight and customer-specific learnings into the development of annual cycle plans.
10. Maintain key customer relationships with Customer Buying and Marketing teams to ensure that brand/shopper activations meet customer strategies and challenges.
11. Actively and regularly visit the trade, including different channel concepts and seminars, and champion the accounts within your remit. Gain an in-depth understanding of the operational challenges experienced on a day-to-day basis.

What You Bring to the Table

1. Demonstrable customer understanding and insight experience.
2. Demonstrate the ability to develop tenders, annual plans, and bespoke activations within a Customer Marketing role.
3. Project management, including budget and matrix team resource planning.
4. Excellent analytical and conceptual skills, being able to translate insight into new ideas, strategies, and recommend changes for growth.
5. Excellent presentation and communication skills.
6. Self-starter, with proven ability to identify issues and projects, plan, and prioritise.
7. Demonstrate an ability to organise and manage multiple projects to completion by specific deadlines.
8. Collaborative team player.

What Makes You Unique

1. Good interpersonal skills; able to maintain effective working relationships with all levels of internal and external contacts and with diverse cultures.
2. Prior experience in CPG companies.
3. A clear understanding of the path to purchase and sales funnel.
4. Fluent in English, both spoken and written.
5. Good analytical skills, commercially savvy, and solution-focused to solving problems.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability, or any other legally protected status.