Customer Marketing & Loyalty Growth Lead

Danielle Ward Recruitment; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Customer Marketing Executive to drive customer engagement and loyalty. Responsibilities include leading customer acquisition efforts, managing loyalty programmes, and analysing campaign performance. The ideal candidate should possess strong communication skills and a solid understanding of customer behaviour. This is a full-time, office-based role located in Cardiff, UK.

Qualifications

• Solid understanding of customer behaviour and loyalty programme strategies.
• Effective communicator with strong stakeholder management skills.
• Comfortable working in a fast-paced and ever-evolving environment.

Responsibilities

• Lead customer acquisition efforts across multiple channels.
• Develop and execute a loyalty programme activity plan.
• Analyse performance metrics and customer insights.
• Manage rewards and offers to meet customer expectations.

Skills

Understanding of customer behaviour

Stakeholder management

Writing and editing

Collaboration across teams

Familiarity with CRM tools

Job description

A recruitment agency is seeking a Customer Marketing Executive to drive customer engagement and loyalty. Responsibilities include leading customer acquisition efforts, managing loyalty programmes, and analysing campaign performance. The ideal candidate should possess strong communication skills and a solid understanding of customer behaviour. This is a full-time, office-based role located in Cardiff, UK.