Customer Manager (Online)

Hain Daniels Group; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading UK food company is seeking a results-driven Customer Manager (Online) to manage online retailers and drive sales growth. This home-based role requires experience in FMCG sales and strong negotiation skills, offering competitive benefits and frequent travel across the UK.

Benefits

Competitive salary / rate of pay

25 days annual leave, plus 8 Bank Holidays

Option to purchase additional annual leave

Flexible working options

Pension

Medical benefit

Qualifications

• At least 2 years working with online retail customers.
• Background in FMCG sales preferred.
• Proven track record managing JBPs.

Responsibilities

• Lead the commercial relationship for key online retailers.
• Drive sustainable and profitable growth.
• Build annual customer plans aligned to the business strategy.

Skills

Commercial acumen

Negotiation ability

Relationship management

Communication skills

Proficiency in Excel

Proficiency in PowerPoint

Job description

Advert:

We are looking for a commercially focused and results-driven Customer Manager (Online) to join our dynamic Sales team. This is a home-based role with regular UK-wide travel to Hain sites and customer offices.

You will be directly managing online-only retail customers and helping to shape and implement best practices for Clicks and Mortar customers—those with both physical and digital presence. Your key focus will be to drive sales, profit, distribution, and visibility within your customer portfolio, achieving and exceeding set targets and budgets.

AtHain, we’re on a mission to make healthier living more accessible—empowering people, engaging our partners, and living our values every day. As the home of household brands likeHartley’s, Ella’s Kitchen, Linda McCartney, andSun-Pat, we operate across five core categories and five key geographies, championing purpose-driven products.

Key Responsibilities:

• Account Management: Lead the commercial relationship for key online retailers, managing performance across Hain brands and Own Label products.

• Sales Growth: Drive sustainable and profitable growth through effective customer planning, promotional execution, and business development.

• Strategic Planning: Build annual customer plans aligned to our business strategy and update quarterly.

• Cross-Functional Collaboration: Work closely with Category, NPD, Marketing, Logistics, and Finance teams to deliver seamless execution.

• Forecasting & Analysis: Deliver robust forecasting and performance reporting, sharing insights and ensuring financial accuracy.

• Negotiation: Lead annual terms discussions, CPI negotiations, new listings, and promotional planning.

What We’re Looking For:

• Experience:

  • At least 2 years working with online retail customers.

  • Background in FMCG sales (Blue Chip experience preferred).

  • Proven track record managing JBPs and promotional spend.

  • Experience in chilled and ambient/frozen categories is a plus.

• Skills & Attributes:

  • Strong commercial acumen and negotiation ability.

  • Excellent relationship management and communication skills.

  • High competency with Excel and PowerPoint.

  • Proficient in key frameworks: Absolute Clarity, Selling with Impact, and Ninja Negotiation.

  • Curious, collaborative, and driven to win—aligned with our company values.

What can we offer you?

• Competitive salary / rate of pay
• 25 days annual leave, plus 8 Bank Holiday
• Option to purchase additional annual leave
• A day off work to support our charity partners
• Flexible working options
• Pension
• Medical benefit
• And access to a HUB that offers many discounts from a range of suppliers and retailers

About The Hain Celestial Group

Hain Celestial Group is a leading health and wellness company whose purpose is to inspire healthier living for people, communities and the planet through better-for-you brands. For more than 30 years, our portfolio of beloved brands has intentionally focused on delivering nutrition and well-being that positively impacts today and tomorrow. Headquartered in Hoboken, N.J., Hain Celestial’s products across snacks, baby/kids, beverages, meal preparation, and personal care, are marketed and sold in over 75 countries around the world. Our leading brands include Garden Veggie snacks, Terra chips, Garden of Eatin’ snacks, Earth’s Best and Ella’s Kitchen baby and kids foods, Celestial Seasonings teas, Joya and Natumi plant-based beverages, Greek Gods yogurt, Cully & Sully, Imagine and New Covent Garden soups, Yves and Linda McCartney’s (under license) meat-free, and Alba Botanica natural sun care, among others.

Hain Celestial UK

In the UK, Hain is one of the UK's leading food companies. We create food and drink products with natural goodness at their core. We're the business behind a host of household brands - Hartley's jams and jellies, Sun-Pat peanut butters, New Covent Garden Soup Co., Linda McCartney's meat free food, and Yorkshire Provender to name a few. Nearly half of our business is private label - we create quality freshly prepared fruit and juices, desserts, soups, sweet spreads and meat free products for our retail partners.

Over our sites up and down the UK, we employ circa 1,200 people in roles within Production, Supply Chain, Product Development, Sales and Marketing, and through to our Finance, HR, IT and beyond. Each of our colleagues is vital to our continued success. That's why we target the best talent, and help to develop them through the ranks.

Our Values

Own It –I am empowered and accountable for improving Hain’s business results and impact

Win Together –I collaborate with others to grow, deliver and celebrate success.

Foster Inclusion –I create an environment where everyone feels welcome, respected and valued for their uniqueness.

Be Curious –I explore ideas & insights with a growth mindset.

Our Purpose

To inspire healthier living for people, communities & the planet through better-for-you brands

Our Mission

To build purpose-driven brands that make healthier living more attainable by empowering our people, engaging our partners, and living our lives.

If you need reasonable adjustments made to the recruitment process, please let us know so we can support you in the right way.

If Hain sounds like the company you'd like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can't wait to hear from you!