Client Manager

Matthews International; Warrington; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the packaging and brand experience sector seeks an EMEA Operations Account Manager. The role focuses on managing a key account, enhancing operational workflows, and maintaining strong relationships with stakeholders. Ideal candidates will have a background in operational management or customer relationship management and excellent communication abilities.

Qualifications

• Experience in an Operational Management or similar Account Management role.
• Proficiency in CRM software and Microsoft Office Suite.
• Experience of packaging/labelling processes is preferable.

Responsibilities

• Develop and maintain optimum performance of a key global account.
• Build and maintain contact with key decision makers.
• Monitor account performance through KPIs and metric reporting.

Skills

Operational Management

Customer Relationship Management

Communication

Presentation Skills

Education

Degree in relevant field

Tools

CRM software

Microsoft Office Suite

Job description

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SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value.

Position Summary

Remote Working

Develop and maintain optimum performance of a key global account in the EMEA region, in conjunction with the operational teams and individuals through proactive leadership and management. You will focus on continuous improvement of our performance, operational workflows and efficiency.

A key relationship builder with the relevant stakeholders, you will act as the face of the collective team by representing them in key projects, meetings and assignments.

It is highly preferable that the Regional Account Manager has GMP experience and/or understands the complexities of manufacturing supply chain processes.

Job Responsibilities

Essential duties and responsibilities include the following (other duties may be assigned):

• Working closely with your managers and customer’s Life Cycle Management & Printed Packaging Materials group, plan, organise and direct artwork production activities and resource work within the teams
• Build and maintain excellent contact with key decision makers both internally and externally
• Ensure the team optimise resource to best utilise available capacity
• Monitor and measure performance of the account through KPIs and metric reporting
• Build out a clear strategy for improvements across the account and help execute this strategy with the delivery teams t
• Work closely with the relevant internal and external quality functions to ensure compliance and audit readiness
• Develop a perceptive awareness of the customer's actual requirements and translate back to the operational teams
• Work in conjunction with the Global Account Director (GAD) to be a key point of contact for the customer regarding operational issues, including any customer specific requirements
• Lead in the process of investigating customer complaints and ensure records are kept accordingly within the QMS, be responsible for CAPAs and communication of complaints/ non-conformances to the wider teams
• Provide project management and critical path management as appropriate
• Identify areas for improvements, offer solutions and monitor new processes
• Deliver annual performance appraisals and regular individual coaching sessions within a format of your preference
• Adhere to stated policies and procedures relating to health and safety, and quality management
• To develop and cement a good team-working environment
  
  

Qualifications / Requirements

In addition, the Regional Account Manager will also be expected to:

experience in an Operational Management or similar Account Management / Customer Relationship Management role

Proficiency in CRM software and Microsoft Office Suite

Experience of packaging / labelling processes, and industry is preferable

Excellent communication and presentation skills

Have the ability/ willingness to travel to clients on occasions (

Demonstrate strong written and presentation skills

Supervisory responsibilities:

This role will have supervisory responsibilities and will be defined in conjunction with the GAD. Your direct reports will be, but not limited to, the Production Manager(s) and PPM Coordination Manager(s). You will be expected to support them in: hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and dealing with any issues, assisting with complaints and resolving problems.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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