Customer Success Manager

Dayforce; United Kingdom; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading global human capital management company is seeking a dynamic Customer Success Manager to oversee HCM client interactions. The successful candidate will champion clients through implementation and ongoing support, build relationships, and drive customer satisfaction in a fast-paced SaaS environment. This role is pivotal for those passionate about customer success and technical advocacy within the HR technology landscape.

Benefits

Comprehensive wellness initiatives

Excellent work-life balance programs

Opportunities for personal and professional growth

Volunteer days through Dayforce Cares

Qualifications

• 7+ years in a customer-facing role.
• Experience in SaaS, HR tech, or Payroll industry.
• Strong communication and relationship management skills.

Responsibilities

• Lead large-scale HCM clients from implementation to ongoing delivery.
• Act as a business and technical champion for global customers.
• Manage internal teams to ensure customer success and satisfaction.

Skills

Customer Success

Communication

Relationship Management

Technical Expertise

Problem Solving

Education

Bachelor’s Degree or Equivalent Experience

Tools

Salesforce CRM

MS Office

Job description

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Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: For this role, we are open to remote work and can hire anywhere in Great Britain

About The Opportunity

Dayforce is currently seeking a dynamic Customer Success Manager to help lead large scale HCM clients spanning from Implementation through ongoing service delivery.

What You’ll Get To Do

As a Customer Success Manager joining our HCM team, you will assume a key leadership role as a business and technical champion for our global and enterprise customers. In this role, you will function as the owner for technical, commercial, product and support requests and be responsible for coordinating and mobilizing internal colleagues to ensure customer success. As a trusted client advocate, you will think strategically about the business requirements, products and delivery milestones helping our clients understand best practices around Dayforce HCM.

You will be responsible for indirectly managing global diverse teams and overseeing the smooth integration of our delivery model with client stakeholders. To be successful in this exciting opportunity you must have the energy, passion and fortitude to grow the business, coupled with a high sense of technical expertise, business acumen, ownership and accountability for ongoing service delivery.

Skills And Experiences We Value

• 7+ years’ experience in customer facing role
• Preferably Bachelor’s Degree plus 7 years related experience, or equivalent combination education and related experience
• Foundational knowledge of customer success in SaaS industry, HR tech or Payroll industry
• Understanding of customer service processes and expectations
• Ability to build relationships with several stakeholders across the business internally and externally
• Executive presence, confidence and credibility
• Excellent communication skills, written and verbal
• Proficiency in using MS Office, Salesforce CRM or similar tool
• Familiarity with HCM software features and current competitive landscape
• Manage multiple, concurrent ongoing engagements and prioritize competing priorities
• Deliver high quality service in a fast-paced environment
  
  

What would make you really stand out

• Customer-focused mindset with a dedication to delivering value and satisfaction
• Team player who fosters collaboration and contributes to a positive work environment
• Self-starter and able to work with minimal supervision
• Results driven with good balance of relationship and task orientation
• Systems thinker, purposeful and decisive
• Communicates with authenticity, courage and composure
  
  

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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