Operations manager

Asda Stores Ltd; Mansfield; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Colleague discount 15%

Discretionary bonus scheme

Electric car scheme

Free eye test

Job summary

Asda Stores Ltd is seeking an Operations Manager in Mansfield to lead store excellence across Ambient and Fresh departments, George and General Merchandising. You will embed routines, drive availability, manage waste and shrink, and coach managers toward strong KRAs.

The role emphasizes data-informed decisions, collaboration across teams, and a heart-led leadership style to motivate staff and deliver exceptional customer service.

Qualifications

• Execution and results oriented; focused on delivery of availability and performance metrics.
• Strong commercial awareness of how availability, waste and shrink impact store results.
• Experience coaching and leading store teams to deliver high standards.
• Thrives in a fast-paced environment; prioritises and delegates priorities.
• Collaborates across teams to ensure smooth operations and customer experience.

Responsibilities

• Deliver excellent execution across the store and embed routines to improve availability and reduce waste.
• Lead and coach store managers to achieve KRAs for availability, waste and shrink.
• Drive store standards across Ambient, Fresh, George and General Merchandising in large-format stores.
• Use data to inform decisions and communicate reasons clearly to the team.

Skills

Execution and results

Commercial awareness

Coaching and leadership

Organised and efficient

Collaborative

Data-driven

Job description

Job Title Operations manager Location Mansfield Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 45 Salary Competitive salary plus benefits Category Store Operations Closing Date 26 October 2026

At Asda we want you to Find Your Everything. As our Operations Manager, you’ll deliver excellent execution across the store and embed consistent routines that deliver availability, waste and shrink. You’ll review store process to deliver great metrics and KRAs for availability, waste and shrink by embedding routine and process across the shop floor, adhering to contract base management and wage control whilst leading and coaching our managers and teams to deliver excellent store standards across Ambient and Fresh departments as well as George and General Merchandising in our large format stores. As an Operations Manager, you lead with heart, building self-esteem by recognising effort, attitude, and growth, creating an environment where people feel valued, trusted, and motivated to step up. You listen with empathy, respond with care, and create space for open, respectful conversations on the shop floor and beyond. You’re transparent in your decisions, clearly sharing the “why” and inviting your team to solve challenges together. You support your team by coaching through questions, encouraging ownership, and celebrating initiative. You believe in creating a culture of always serving with heart and pride, driving the stores selling agenda with healthy competition across the trading floor by bringing the “Asdaness” to work every day.

What qualities you’ll need:

• Execution and result-focused: You’re passionate about getting things done right, first time, every time displaying resilience, focus and passion for the business and holding your managers to account.
• Commercial awareness: You understand how availability, waste, and shrink impact performance—and you know how to improve them, leading the shrink agenda through the team and driving standards and inputs as well as acting on opportunity with clear actions. Ensure POS one best way is followed across the store delivering strong value message for our customers.
• Coaching and Leadership: Coach and support your leadership team on delivering brilliant shopfloor standards and develop our future talent by engaging and coaching your team to constantly improve routine and process whilst creating a culture of serving our customers with personality, heart and pride, and get one more item in every basket.
• Organised and efficient: You thrive in a fast-paced environment and know how to prioritise and delegate effectively to ensure promotional activity is landed to brief and on time by the team.
• Collaborative: You work across teams to ensure smooth operations and a seamless customer experience.
• Data-driven: You use insight to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards and ensure the store remains legal and complaint for customer and colleagues.

What you’ll bring:

• Experience managing diverse teams in a large-format retail environment with energy and pace.
• Strong operational knowledge across food and non-food departments.
• A track record of improving availability, reducing waste, and managing shrink.
• Confidence in developing large teams and managing change through leadership and building resilience.
• Experience managing ER cases and understanding HR policies and processes.
• Strong organisational skills and exceeding customer service.

Everything you’ll love

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
• Discretionary company bonus scheme.
• Access to an enhanced electric car scheme.
• Free eye test for you and your nominated user.
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension.
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme.
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.

Asda is Reimagining Retail. It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we’re creating new roles all the time! So take the time to look around.