Customer Manager

Westmill | part of Associated British Foods plc; Westmill; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Up to 25% Annual Incentive Plan

Choice of company car or car allowance

Private Healthcare

ABF Pension Scheme membership

Option to buy additional annual leave

Electric vehicle and Cycle to Work sar

24/7 confidential Employee Assistance

Financial education and access to affo

A paid volunteering day

Extra Spice, our employee benefits平台

Job summary

Westmill, part of Associated British Foods, is seeking a commercially minded Customer Manager to grow East and South London accounts across South Asian and specialist food brands.

This field-based role offers the freedom to manage your territory, build strong relationships, identify opportunities and drive sales growth with support from the broader sales team. You’ll negotiate listings, promotions and handle key customer plans, backed by a competitive salary and an annual incentive plan.

Qualifications

• Experience in a customer-facing sales role in FMCG or foodservice.
• Proven ability to grow accounts and win new business.
• Full UK driving licence and willingness to travel across the territory.
• Experience in South Asian food market welcome but not essential.
• Strong negotiation and relationship-building skills.

Responsibilities

• Build strong relationships with existing customers and grow their business with Westmill.
• Win new customers and develop new business opportunities.
• Increase distribution, visibility and sales of leading brands.
• Develop customer and territory plans to drive volume, revenue and margin.
• Negotiate with customers to secure new listings and promotions.
• Spend time in the market to understand customers, competitors and opportunities.
• Collaborate with Sales, Marketing and Customer Services to deliver results.

Skills

Relationship building

Negotiation

Strategic selling

Territory management

Self-motivation

Job description

South Asian Channel | East London & South London | Field Based | Up to 25% Annual Incentive Plan | Company Car or Car Allowance

Love winning new business, building customer relationships and seeing the results of your hard work?

At Westmill, we're looking for a commercially minded Customer Manager to help grow some of the UK's best known food brands across East and South London. From Elephant Atta and Rajah to Patak's, Lucky Boat and Green Dragon, our brands are enjoyed by millions of consumers. Now we're looking for someone with the energy, ambition and commercial instinct to get them into even more stores and businesses.

If you enjoy getting out into the market, developing relationships, spotting opportunities and making things happen, this could be the opportunity for you.

The Opportunity

As our Customer Manager, you'll take ownership of an established customer portfolio while identifying and winning new business across your territory.

You’ll work predominantly with customers in East London, with some customers in South London, developing our presence across the South Asian and wider specialist food markets.

This is a field based role where you'll have the freedom to manage your territory, build relationships and make a real commercial impact, supported by our Senior Customer Manager and wider sales team.

What You'll Be Doing

• Building strong relationships with existing customers and identifying opportunities to grow their business with Westmill.
• Winning new customers and developing new business opportunities.
• Increasing the distribution, visibility and sales of our leading food brands.
• Developing customer and territory plans that drive volume, revenue and margin.
• Negotiating with customers to secure new listings and promotional opportunities.
• Spending time in the market, understanding customers, competitors and emerging opportunities.
• Working closely with colleagues across Sales, Marketing and Customer Services to deliver results

What We're Looking For

We're looking for someone who combines a passion for sales with the commercial ability and determination to deliver results.

You’ll have experience in a customer facing sales role within FMCG, foodservice, wholesale or a similar environment, with a track record of growing accounts and developing new business. Experience within the South Asian food market would be particularly welcome, but it's not essential.

You’ll also bring:

• Strong relationship building, influencing and negotiation skills.
• A proactive approach to finding and winning new business.
• Commercial awareness and the ability to turn customer insights into sales growth.
• Excellent organisation and territory management skills.
• The confidence and motivation to work independently.
• A full UK driving licence and flexibility to travel across your territory.

Why Westmill?

We're one of Europe's largest specialist food businesses and part of Associated British Foods, a global food group. Our portfolio includes some of the most recognised and loved brands in authentic Asian food. But it's our people who make the difference. At Westmill, you'll be part of a collaborative business where your ideas are valued, your contribution matters and you'll have the opportunity to make a genuine impactAlongside a competitive salary, we offer:

• Up to 25% Annual Incentive Plan
• Choice of company car or car allowance
• Private Healthcare
• ABF Pension Scheme membership
• Option to buy additional annual leave
• Electric vehicle and Cycle to Work salary sacrifice schemes
• 24/7 confidential Employee Assistance Programme
• Financial education and access to affordable loans
• A paid volunteering day
• Extra Spice, our employee benefits platform offering retail and leisure discounts from day one

Ready to make your mark?

If you're an ambitious sales professional who enjoys building relationships, winning business and seeing the results of your efforts, we'd love to hear from you.

We welcome applications from all backgrounds and are happy to discuss reasonable adjustments throughout the recruitment process.